Evaluating Healer Performance

Evaluating Healer Performance

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This is a guest post from Derevka who has been actively blogging on his blog Tales of a Priest. This post is in reply to Healing Meters Suck and tries to tie in some qualitative and quantitative healing performance analysis.

Healing Meters suck? I tend to disagree. Healing meters and WWS Reports provide an insane amount of information and value to a well educated healer.  But now where does that leave us? You have 11 healers signed up for tonight’s raid and only 7 healing slots available — or you have a new recruit healer and you need to evaluate how they are performing. What do you do? How do you go about evaluating healers in a world where the DPSers are e-peening over their DPS and Total Damage Done?

Nearly a year and a half ago, Priestly Endeavors did a post about measuring healer performance. This is a great post, and I encourage everyone to read it.  Perhaps it is time to reflect on what methods are best to evaluate a healer?

Healing Meters:  Recount & WWS

Gasp! Hiss! Boo! There is a lot more to healing than just meters, yes, but don’t forget there is a lot of very valuable information here. The trick is finding the best way for you to harness this data to evaluate yourself and your healing team and learn where can you improve. 

The first thing you need to understand about deciphering healing meter data is knowing the encounter that the data is from.  Looking at a Recount data from Malygos is going to heavily favor the COH Priests and WG Druids, thanks just to Vortex. (While post-3.08 that may change; I don’t think it will skew it that much). You always need to ask yourself "Does this fight heavily favor a specific spec/class over another?". If the answer is yes, you have to both qualitatively and quantitatively account for that information.

Finding out how much effective healing was done by Priest X using COH over other spells can be done in Recount and WWS.  If it is a fight that doesn’t have a ton of AOE damage, and a priest has 20% of the effective healing of the 7 healers, of which 70% was COH, you might have a performance problem here. 
Discipline Priests typically are low on the healing meters since PW: Shield, Grace, and Divine Aegis have no impact on effective healing. How do you evaluate a Disc priest on a numbers game in which they are at a disadvantage? However, with a bit of poking around you should be able to find some good data in there.  On a conceptual level, PW:S is the only spell in the game that guarantees zero "overhealing".

So dive into WWS information. Find out how many times that player buffed the MTs with PW:S then you can gauge the total "effective healing" those shields provided. (I know, not an exact science since you need to weigh in SP coefficients, did the whole shield get eaten, etc. But it does provide additional data that WWS/Recount completely disregarded).

Since we are playing the numbers game using meter evaluation, does that mean it is okay for them to be dead last on the meters with 3% healing done on a fight? Maybe… however, likely not.

Healer Focus and Assignments

Plain and simple: are your healers focusing on the task at hand? Are they sticking to their assignments and trusting their guildmates? Trusting your fellow raiders to do their job is key. You cannot be all things to all people. This often can be easily discovered if you see the healer switching to other healing assignments and slacking on their primary target. Great example would be Patchwerk. You have a healer who was assigned to heal a Hateful Strike Tank, they shift focus to try to get a heal on the Main Tank — BOOM! Your resident Enhancement Shaman eats a hateful strike and dies.

Also data lives on WWS that can also provide good insight, but again keep the encounter and assignments in mind! This report can be found in the "Who Heals Whom" section. The smaller the number the fewer the people that person healed. A high focus number can generally mean the person healed "randomly" and may have deviated from their assignment. On fights that have AOE damage or multiple targets assigned to the same healer, focus numbers can increase for certain healers. A great example is my guild’s Sartharion 2-Drake strategy:  We let the Tenebron’s whelps pop, and AOE them down (and usually have some AOE damage to the raid as a result), and send in a DK , DPS, and 1 healer to heal the damage for Shadron’s Disciple. That healer, typically has a higher than average focus. Again, it is all about knowing which fight you are analyzing.

Ability to React to the Unforeseen

This measurement is very subjective, and not numerical so it is often very hard to guage. When you see it happen, it is usually quite apparent. Sometimes a healer disconnects or dies mid fight, and you need to react. Good healers are able adjust when this happens, take adjusted healing assignments. Great healers excel in these situations. They thrive.

An example would be the healers for Lady Blaumeux and Sir Zeliek on Four Horsemen. Lets pretend one of your ranged tanks DCs. This healer quickly adjusts, calls out on vent they are now tanking Blaumeux (along with the other ranged tank) and spams heals on themselves until a new ranged player comes to replace them from the front group. No one else dies, as you get your shiny epics from the chest minutes later.
This measurement encompasses the "don’t stand in the fire" rule:  Situational Awareness.

Are you in  Sartharion’s Void Zone? Are you standing in Sapphrion’s Blizzard? Now these points, are easily counted.

The Death Test

Probably the easiest to check, but perhaps the most subjective of all. If your assigned target not die, you win. Generally, yes – but not always. You need to look at the bigger picture. Did they go OOM and another healer have to step up and do double duty? Did they lose awareness and chain a KT Frost Blast to the melee?
Evaluating healers is not easy. I am typically the one to do healing assignments, and often the officer to pass final judgement on a recruit healer.  When I say /promote or /gkick, or when I chose one healer over another healer when making up the raid roster for the evening, I often have a lot of math and though behind those decisions. Using WWS and Recount, as well as many subjective methods.

Ultimately your healing roster and performance is something that should be constantly evaluated. Finding out your flaws, and taking steps to correct them is one of the best ways to improve; diving into the details really is the best way to do that.

Further reading:

Matt wrote a Spiritual Guidance column on WoW Insider several months ago titled: Measuring a Priest. Several of those points still ring true today.

Image courtesy of danzo08

WI: Healing at Level 80 and Other Matt-like Distractions

Almost 3000 words. It took 32 oz of coffee before I finally finished this mammoth of a post. It’s finished and you can find it on at WoW Insider.

Are you on your coffee break?
Don’t have much time to read it?
Want to know what I have to say in 30 seconds?

Here’s a shortened version of the post in slide format:

Raid Healing at Level 80
View SlideShare presentation or Upload your own. (tags: world of)

Why Slides? I have a presentation to deliver in another month. I wanted to get familiar with Keynote. I’ve been dying to try out Slideshare for the longest time. I only spent about 90 minutes on this TLDR version (Too Long, Didn’t Read). There’s even the option of synching audio tracks with slides. Screw podcasts! I might just start a slidecast!

Nothing fancy, mostly images and words (90 minutes, right?). Presenting and public speaking are two important academic skills. I do have a presentation to give next month in front of my peers (It’s Criminology related). I’m going to need time to learn and design accordingly.

Some other non-WoW related presentations

THIRST
View SlideShare presentation or Upload your own. (tags: design crisis)

Brain Rules for Presenters
View SlideShare presentation or Upload your own. (tags: reynolds garr)

Blocked at work?

For when you get home:

Secret’s Out – Matticus a Part of WoW Insider

Secret’s Out – Matticus a Part of WoW Insider


Image courtesy of musya

I’ve joined ranks with one of the top WoW blogs in the community: WoW Insider. Their Spiritual Guidance section had been inactive for a while. I’d be lying if I said I wasn’t the least bit nervous. I think the team also needs more Canadian representation! But you long time readers know me well enough to know that I never give anything less than 110 %. As I write this, I have a lot of ideas written down on my whiteboard. But that doesn’t mean I’m not open to anything else.

I will try to focus my columns around three central concepts:

  • Specific Priest roles in raid encounters
  • Priestly tips and techniques
  • Being the best Priest possible

Who am I?

To all the newcomers who have never heard of me or what I stand for, understand that I am first and foremost a raiding healing Priest. It’s who I am and it’s what I want to do. Therefore, a majority of the columns I intend to write will end up in that subject area. If you look around my blog, you can see I write about a variety of topics such as guild management and raid leading in addition to being a Holy Priest. My current guild is up to Gurtogg Bloodboil in Black Temple and Hyjal is on farm.

Now that you know a little about me, I have to ask you one question. What do you want to read about?