Build Your Own Guild Part 8: Dealing With Feedback

Successful guild masters and officers are always attentive to the concerns of their membership. It is your job to understand your guild’s psychological makeup and status. If your raiders are happy and enthusiastic, you’re probably aware of it, as people tend to be demonstrative about positive emotions. However, little worries and concerns can bubble below the surface of an otherwise stable guild, and, without the leadership ever being aware, a small problem can turn into a guild-breaking one overnight. How can you address these explosive problems before they grow to dangerous levels? Read on for some tips on eliticing–and dealing with–feedback from your members.

How Do I Get Them To Talk to Me?

Face it, Guild Master, you are one scary dude or dudette. You are The Man (or The Woman), and that means most people will tiptoe around subjects that might be controversial when you’re around. Rest assured, however, that your guild members have opinions, and they want the leadership to listen and to react to them. Here are four things you can do to get your guildies to tell you their little secrets.

1. Have Guild Meetings on Vent
Collateral Damage does this every couple of months, and it’s quite helpful. The officers start out with a little “state of the guild” address and then turn over the floor for member questions and concerns. Now, when it’s time for members to talk, don’t expect the discussion to start immediately. I learned through teaching my college classes that a little silence is ok at the outset of a discussion. People are getting their thoughts together and mustering the courage to speak. You can ask little questions to prompt them, but make sure you let people have time to get the ball rolling. From what I’ve observed, the first person to speak will say something really positive. Others will comment on it, but the feedback will start to roll in. Eventually, you may get people’s most passionate objections to your guild policies. The important thing in such meetings is to listen. Let people know that you will hear their concerns and take them to the table at the next officer meeting.

I can tell you, sometimes CD officers have felt frustrated and under-appreciated at our open meetings. Try to think beyond yourself and your immediate reactions. Is there something helpful you can learn from a person’s complaints? We’ve found that even the most ardent whiners aren’t able to sidetrack the guild from its most cherished goals. However, we’ve also discovered some useful information in open meetings. In at least two cases, at the next officer meeting, we changed policies based on public opinion.

2. Post Officer Meeting Notes
Officers spend a lot of time discussing policy in meetings–earn credit for that time with your members by posting notes. You don’t have to expose every controversy, and naturally, anything pertaining to specific players should be kept quiet. However, when you’re writing new policies, a little item in your notes that says something like “Discussed Revisions to Attendance Policy” will let your members know that the officers are actually responding to the changing conditions in the guild. CD allows members to comment on officer meeting notes–we get many good ideas this way.

3. Have a Feedback Forum
CD has a forum in which only officers can post and everyone can reply. The purpose is to elicit member opinion on major policies. Recently we have decided to implement a Raider Status and attendance requirement for Wrath of the Lich King. Our policy drafts went up in this forum, and there was a lively exchange between officers and members. We were able to clarify our intentions, and the final document is, as a result, very clean and easy to read. Of course, some members disagreed with the officers’ decision and thought that we should continue without Raider Status. We tried to assuage their (mostly unfounded) fears, but we did hold firm to what we had decided. However, some of those objections led to clearer policy, and as such, they were a very fortunate thing.

4. Allow Members to send PMs to Officers
Your guild website should have the capacity to send Personal Messages. These are like emails, only less formal. When CD members have personal complaints–either something they want to keep private or something that only affects them–the best way to communicate that is a PM to one of the officers. If they do not request that the note be kept private, often we share these with other officers so we get a balanced solution. A good example of this kind of issue is the perennial loot quandary. It has happened several times that a CD member has felt that loot was distributed incorrectly. Sometimes the members are right. Inevitably, things go a little bit awry with any loot system. These member issues have actually helped CD officers revise the loot system for Wrath so that it is more fair to all raiders.

The Two Types of Feedback

As a guild leader you can expect to get two types of feedback: legitimate concerns and QQ. Here is how I suggest that you address each type.

Legitimate Concerns:
Sometimes members are able to see around officers’ blind spots. Often the members are first to know when someone has been treated unfairly. Even in the best guilds, this can happen by accident! Make sure your policies are flexible enough to change if they are really not working.

Here are some common examples of legitimate concerns.
1. One of your guild members is behaving in an offensive manner or specifically antagonizing someone.
2. One of the guild policies has had unintended consequences. For example, there might be a loophole in your loot system, or you might be distributing BoE items like Hearts of Darkness in an unequal manner.
3. A specific member or subset of the guild is feeling overworked or burned out.
4. Something in your raid strategy is not getting desired results.

Sometimes you’ll get a PM and just know that the person has a valid point. When that happens, don’t panic. Reply to the person and let him or her know that the issue is going on the next officer meeting agenda. Make sure you talk about it, and make appropriate policy, rostering, or strategy changes.

QQ

The letters QQ are meant to resemble crying eyes, and QQ is synonymous with whiny complaints. QQ is constant and unavoidable. I am going to make a radical suggestion here for how to deal with this. As you read or listen to the complaint, try and imagine that it is legitimate. Even if you end up disagreeing with the person or even reprimanding her, hear her out before you do that. QQ is called QQ because it’s communicated in a less-than-constructive way. However, separate the content from the means of delivery to find out if, behind the tears and snivels, there is actually a valid issue to be addressed. If the person has a point, put their issue on the meeting agenda just like any other member concern.

The following is a list of issues people tend to feel passionately about in the game. As such, they are likely topics for QQ.

1. Loot Issues.
This will always be the number one cause of weeping and gnashing of teeth in the World of Warcraft. Most of these complaints are unfounded. If you have a loot council, you will be dealing with this often. Try to make the person reasonable, or at least resigned.

However, sometimes loot issues are very much legitimate. If someone is concerned that he consistently gets passed over for loot or that others of his class and spec with similar attendance have significantly better gear, he is probably right. Loot systems of whatever type tend to have loopholes through which many purples flow. These complaints are a way to discover if your system is really working the way you intended it to. It may be that “unlucky” players, or players in certain roles, truly are not getting their fair share. If this is the case, do something about it! Whenever you find injustice in your guild, stamp it out!

2. Personality Conflicts.
In a raiding guild of 35+ members, not everyone is going to get along. Members who are at the high end or the low end of the competence scale may attract a lot of complaints due to jealousy on the one end and resentment on the other. Evaluate each of these complaints for validity. As an officer, you need to know the difference between one of your raiders having a bad day, or a bad week, and just plain out being a bad egg who either does not play up to the standard of your raid or makes everyone miserable. You should also ask pointed questions to decide if harassment is involved. For example, if one of your female members is having to field consistent come-ons from a male raider, this is a legitimate complaint and you should probably kick him. Many guilds let rampant sexism, racism, and all-out prejudice go on in g-chat or vent. In my opinion, this kind of thing isn’t very funny–or very conducive to successful raiding. I would rather play in an organization that’s open to different types of members. Sure, Collateral Damage cuts loose a bit late night on vent, but on the whole we’re an organization that 10-year-old girls could happily and safely belong to. “Cutting loose,” by the way, is different from encouraging prejudice. No one minds a little innuendo or even well-meaning jokes at someone’s expense–the problem comes when members harass each other. As a guild leader, you should be able to tell the difference.

3. Bench Issues
The #1 topic of PMs sent to officers in Collateral Damage has to do with raid scheduling. Long story short, people want to be in when it’s convenient for them and out when its not. A lot of people feel frustrated that they’re not in full control of when they get picked to raid. For the most part, people just have to deal with it. Officers can lend a sympathetic ear, but we know that we have to balance the needs of many different people. Bench happens, more often than some people would like. However, if a person complains that they are consistently being passed over for a raid spot, you need to investigate that issue. Look at that person’s attendance and performance. Does he have a legitimate complaint? Has he been forgotten, or is there a deeper issue? Is someone getting preferential treatment and not sitting their fair share of time? If so, rectify that immediately. No one–especially not officers–should get out of sitting the bench. Sometimes, however, the raid leader is perfectly justified in sitting a player frequently, especially if he’s not performing up to the standard of the group. This can be a good opportunity for the class or raid leader to work with this person on improving his play. After all, raiders are supposed to want to play up to their potential. If that interest isn’t there, it could be time for a frank talk about that player’s status in the guild.

Conclusions:

Don’t fear feedback from your members. Embrace it, and deal with it in a timely manner. After all, you are in service to your guild members. They’re really not trying to ruin your day. When members complain, they do so because they care about the quality of their in-game experience. Never fall back on the “it’s just a game” excuse for unequitable behavior. Sure, it’s a game, but games have rules. They’re only fun if you follow them. One of the rules of being a GM is to create an environment your members feel comfortable in. Otherwise, you’re no better than the three year old who kicks over the Monopoly board and then sticks the house from Park Place up his nose.

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Healing Naxxramas – Instructor Razuvious (10 man)

Instructor Razuvious is the first boss of the Military Quarter (Death Knight Wing). He’s a rather unique fight in that your tanks don’t actually tank him themselves. Tanks have to hold threat indirectly.

The gimmick

The first thing you have to understand is that Razuvious hits really hard. He hits harder than normal. He hits so hard he can remold the face of your bear tank and dent plate in others. He has 2 Understudy’s with him. There are 2 orbs on either side. The goal here is for your tanks to activate the orb thus granting control of the Understudy’s to you. Your players have to use their abilities to tank him. They have to taunt off each other and activate their abilities accordingly.

Who should MC? The groups I ran with had both main and off tanks on the orbs. For Guilds going in for the first time, I don’t advise this. I’d suggest having a tank and a random DPS use the orbs. The reason being is that if a mob breaks early and the orb controller can’t get the Understudy back, your tank can blow a taunt and temporarily hold aggro until the orb controller can get it back.

Above: Picture of an orb controller.
Below: Orb controller in action.

Abilities

• Random throw: Applies DoT damage to players. Need a healer to get them back up. Similar to the Zul’Jin phase 1 mechanic in Zul’Aman.

Releasing control allows the Understudys to gain all of their health back (this may have been changed with recent beta builds). Ranged and healers will want to stand at maximum range. When your orb players lose control, the Understudy will immediately run towards players who have MC’d them. Tank Raz as far away as possible to buy time for your orb players to pick it up again.

If you look at the header image at the beginning, note that room is circular in shape. Tank Raz at the very top part as much as you can.

Understudy’s CAN be healed. But please don’t rely on it too much. I suggest placing 1 healer on the raid, 2 on the Understudys (1 each).

The Understudy has 3 abilities:

• 4: Damaging melee attack (I think)
• 5: Taunt
• 6: Bone Barrier which reduces magical and physical damage taken by 75% for 20 seconds. You definitely want to use this.
• 1: Auto-attack

 

Vocabulary

Communication is extremely important. When I took down Raz, I’ve heard successful tanks use the following:

• “Taunt ready!” (When their taunt cooldown is up)
• “Taunt now!” (When the tank is about to lose control and needs the other tank to take over)
• “Debuff is off!” (There’s an Orb debuff that prevents them from using any orb for about 60 seconds)
• “Losing him in 5!” (Provides a 5 second warning that the MC spell is about to fall off and that the other tank should pick him up while the original tank is going to lose control of an Understudy and has to use an Orb again)

Note: I’m going to re-emphasize this again. Healers can NOT sustain Understudy’s on their own for extended periods of time. Don’t try to tank it with just 1 Understudy the whole way. Tank switching and Orb releasing is imperative. The job for healers in this fight is to help extend Understudy’s for as long as possible.

1 healer on the raid to cover up the DoT damage that’s applied and the other 2 on the Understudy’s should be more than enough. This is a DPS fight more than anything else.

When it’s over

We’re not done yet. We still have 2 of these MC’d mobs up. Have one of your tanks release control and have the other Understudy taunt that. Use the mob to tank the other mob. As soon as you DPS that one down, have your free tank (Main or off tank) taunt the remaining one. DPS that down and you’re home free.

Loot

• Accursed Bow of the Elite
• Girdle of Lenience: Belt for Resto Druids
• Iron Rings of Endurance: Bracers for Resto Shamans
• Mantle of the Extensive Mind: Possible Priest Shoulders (lacks Spirit)
• Plated Gloves of Relief: Holy Paladin Gloves
• Rapid Attack Gloves
• Scepter of Murmuring Spirits: Potential Druid or Priest healer Off-hand (lacks Spirit)
• Waistguard of the Tutor

More guides to healing Naxx can be found here.

Build Your Own Guild Part 3: The Dreaded Loot Question

Congratulations, New GM! You have your Guild Charter and Rules ready, and that website is up and running. Even though you’re not raiding yet, your next step is to decide what to do with the funny purple stuff that drops when you kill things. And yes, you must make this call even before you have enough members to stare down High King Maulgar. When I interview new recruits, they almost all ask me how my guild handles loot. If you create a fair means of distributing shiny epix, and you’re well on your way to having a healthy, happy, boss-destroying raiding guild. You must pick a loot system from the beginning and stick with it—the worst thing you can do is vacillate between systems and potentially cheat your members out of their just deserts.

Loot system basics:

Almost all raiding guilds use some variation of one of two types of gear distribution systems. The first is Loot Council, in which the officers or other elected body decide who gets each piece of gear that drops based on a complex ratio of need and merit. The other system is DKP, an archaic gaming term that stands for Dragon Kill Points. DKP systems allow raiders to earn points for killing bosses (or anything else the guild leadership decides is fair) and spend them for gear. There are benefits and drawbacks to both types of systems. Not everyone agrees with me either–based on her own personal experiences, Wyn gives you almost the opposite advice that I will. Listen to both of us and draw your own conclusions.

How do I choose?

Before you pick either DKP or Loot Council, you must decide what you want your loot system to accomplish. The following is a basic guide to the implicit goals of both system types.

1. Loot Council

This type of system is designed to optimize gear drops by placing them in the hands of those who will have most use for them. This may sound like the best players receive every item, but in practice, this is not true. A well-functioning Loot Council uses gear drops both to reward players for excellent performance and to help raise players to the group standard. Sometimes–perhaps often–the Council will reward the weakest player in a class and spec. All decisions are made for the good of the group, and no good items are sharded. Each member of the Loot Council must be extremely well-informed about the loot tables themselves and about the needs, wants, and skills of the player base. If a player on the Loot Council is interested in a gear drop, he or she generally bows out of the discussion on the item in question.

2. DKP

All DKP systems invest their players with “buying power,” and players get to decide what is most important to them. In all such systems, players tend to save for the best drops for themselves, assuming that they can identify them. DKP systems award gear based on attendance–more boss kills means a larger share of the loot. In this way, they can help a guild retain players over the long haul, because they can objectively track the benefits of consistent raiding. These systems are democratic in that they do not distinguish among players based on skill. As such, however, they do not always place items with the player who will get most use out of them. In addition, middling quality items will often be sharded as players learn to prioritize.

Drawbacks: Nutshell Version

Neither of these systems is perfect. Assuming real-life implementation, with no extreme chicanery, shenanigans, or other forms of bad behavior on the part of officers or raiders, here are the typical problems each system type experiences.

Loot Council:

1. The drama llama rears its ugly head

Human nature dictates that each player will be more aware of her own skills and contributions than those of others. This kind of blindness virtually guarantees that some people will not be happy with any given loot decision.

2. Inefficient use of raid time

The Loot Council will probably discuss most items as they drop. This could cost the raid upwards of 5 minutes at the end of every boss kill, which may put the guild in a crunch for longer instances with large numbers of bosses.

3. Inaccurate tracking

Unless the guild uses a mod to track drops awarded, loot may be distributed unevenly. The memory is a notoriously inaccurate instrument. Without hard numbers for attendance or drops rewarded, the Loot Council may unintentionally give more to some and less to others.

4. Bias

Human error plays a large part in the Loot Council system. We are all biased–our thoughts and feelings affect us at every moment, even though we don’t realize it. I’m not talking about malicious prejudice–I’m talking about the little unconscious leanings that occur even when we mean no harm. It would be nigh-impossible for a Loot Council to be entirely neutral toward every raider in the guild.

5. Lack of inherent structure

If you choose Loot Council, you will have to come up with the operating rules yourself. Guilds accomplish this in highly unique ways–poke around some websites and copy good ideas. You will have to determine on what basis loot is awarded, who gets to participate in the decision, and how much time will be allowed for debate.

DKP:

1. Sometimes people don’t know what is best for them

Your players will spend dkp as they like, and some of them will use their points unwisely. You cannot force people to research your loot system and their class drops and come up with the absolute best strategy. People may hoard points, or they may spend them on the “wrong” items. Many perfectly serviceable pieces might end up being disenchanted or given away for off-spec.

2. It won’t stop the QQ

I can almost guarantee that the drama will be less than with Loot Council, but people will still be upset when they don’t get what they want. The complaints will be more intense as the item value increases. Remember that random loot is random, even though your dkp system is not.

3. Inaccurate tracking

If you’re using a pencil-paper system, errors will happen, and they may render the system meaningless. I strongly advocate tracking DKP with a mod if you can. If that is impossible, make sure you deputize one officer to update it, and beat him with your Riding Crop if he misses a day.

4. Every system can be played

Any time you put power in the players’ hands, there will be ways for an individual to work the system to his advantage. Most players won’t try–they will play because they enjoy it, and they’ll put in the exact same amount of participation no matter what loot system the guild uses. Others will find the exact right equation of play time to maximize their drops. It doesn’t mean they are bad people or bad players–sometimes it just goes right along with other types of min-maxing behaviors, which most raiding guilds encourage. For a concrete example, if your guild uses zero-sum dkp, points are only awarded when players take loot. For a certain player, this practice de-incentivizes progression nights, because they may earn nothing at all for a night full of wipes. Alternately, if your guild uses a positive sum dkp system, you might weight progression raids very heavily and in turn de-incentivize farm content.

5. You will have to choose a system flavor carefully

People have been playing MMOs for several years now, and there are many types of systems. In order to choose a specific DKP system, you will have to do a level of research that the Loot Council folks won’t even dream of.

DKP system types

If you’ve thought through your decision, and you’ve decided to go with DKP, here is a basic guide to system types. They all have the same core principles–democratic distribution and rewards that increase with attendance–but they manifest those principles in radically different ways. Each of these systems assumes that the person with most DKP will be offered first choice on items.

Zero-sum DKP

This system is for math nerds only–the basis of the system is that the raid’s total DKP always sits at 0. Points are awarded when a piece of gear is taken. For example, if I take the Thunderheart Helmet from Archimonde, its value will be subtracted from my DKP. For the sake of argument, let’s just say I lost 240 points. The other 24 people in the raid will be awarded 1/24 of the points I just spent, or 10 points each. This is one of those systems that really, really requires a mod to track, because you will have to recalculate after each piece of loot is awarded. The guild will also have to decide how many points each item is worth, because after all, not all pieces are created equal.

Positive-sum DKP: Additive

This system is similar to zero-sum dkp, but it allows the guild to add points to the system for anything and everything, including attendance and progression. As with zero-sum, each item is worth a certain number of points, and when a player receives a drop, the item’s value is subtracted from her total. Players may go below zero. These systems tend to get very, very inflated, and the gap between the bottom of the top can be just crazy.

Positive-sum DKP: Relational

The basic system of this type is Ep/Gp, which I must say is my favorite of all possible systems and the one my guild uses. A person’s DKP is a ratio calculated from her Effort Points divided by her Gear Points. Effort points are typically awarded either for boss kills, with each boss assigned a specific value, or for minutes of participation. My guild awarded points for boss kills in TBC but we’re switching over to an easier, more automatic points per minute system for Wrath. Ratios always stay above zero, and if you implement the system as intended (which I STRONGLY suggest), decay controls inflation. To decay the system, you reduce everyone’s EP and GP by a certain percentage at determined moments. The system designers mention 10% per raid as a good figure, and I tend to agree. The purpose of decay is to shrink the gaps in the list–this practice lets new players move up faster despite lower total attendance. In addition, players who have a long dry spell with no loot will remain near the top of the list even after they take their first item, making things more fair over the long haul. This process, in combination with the decay, also tends to discourage hoarding. The cherry on top of the system is the excellent mod that comes with it. The item values are built-in, and anyone with the proper clearance can update the system during the raid. I’ve been master looting for my guild using this system since January, and it works like a charm. The only caveat is that you must back up the data every week–content patches almost always wipe the system.

Suicide Kings

What would happen if you had 100% decay on Ep/Gp? You’d have Suicide Kings. This sorta-system belongs in the DKP list, but just barely. To use Suicide Kings, random roll all of your members into positions and arrange them in a list with number 1 at the top. Person #1, regardless of attendance, skill, or whatever, will have first crack at anything that drops. When he takes something, he will move to the last position. Suicide Kings is extremely easy to track, even with a pencil-paper method, but you may see extreme problems with hoarding or with raider apathy. Expect some raiders only to show up if their names are near the top.

Other rules:

Any system works better if you have some courtesy rules or guidelines in place. Heck, I’ve even seen random roll work for the top alliance guild on our server, and it’s because their guild has a culture of sharing. All guilds should encourage players to be kind to their fellows and to pass things when they can afford to. In addition, no matter what system you choose, your officers or class officers should not hesitate to give advice on gear choice. If possible, persuade people out of bad decisions. Sometimes you will have to lay down the law. For example, if a paladin wants to spend her DKP on cloth healing gloves that are also a significant upgrade for your priest, don’t let her do it. In addition, some guilds make a special exception for their main tanks and gear them up first. We have never done that, and our tanks are well-geared just because their attendance is good. If you want to move very fast, though, you may need to get that gear on the tank regardless of his DKP. Likewise, if one of your players needs to perform a special role, make sure he or she has the gear to do it. For example, my guild awarded the first Void-Star Talisman to our warlock tank for Leotheras. Every member of the guild was happy about the decision, because we all wanted to get to Leo as fast as possible.

And lastly, good luck. You’ll need it to get through the loot system minefield without life-threatening injury or, at the least, major scarring.

SYTYCB: WoW is Not a Zero Sum Game

This is a SYTYCB submission from Veleda, one of the top 7 finalists.

How broken do you have to be to think that stealing from other people is okay if it’s done through a cartoon interface?!

I have a number of alts scattered across various realms, mostly to socialize with friends that have their main characters there. In some cases, my alts belong to guilds along with those friends, so I see a bit of a number of guilds from the inside.; Recently, one had it’s bank robbed of what to them is a significant amount of material. Unlike the usual situation where the thief vanishes into the shadows, knowing that they’re scum and trying to keep from being identified, the perp in this situation made no attempt to cover his tracks, and even seemed boastful of his misdeeds.

Many of you are familiar, by now, with the scam that involves asking an officer to invite and promote a character that claims to be an alt of another high ranking character in the guild. If successful, this person has stolen the identity of the person in question, and can use that person’s status to withdraw items and gold from the guild bank. This guild had been hit by such a thief a few weeks ago, and had just mostly recovered from that incident when this newest theft occurred.

One way to prevent such a situation is by having the person make the request from his character that’s already in the guild. Assuming an account that hasn’t been hacked (if the account has been hacked, there’s no need to do this identity theft routine), then the person trying to gain access can’t log onto the character they claim to be. Having been burned once, recently, the officers were wary, and asked for just such confirmation this time. Initial contact had come from a character claiming to be an alt of, say, Tinman (not the character’s real name). The officer asked for contact directly from Tinman, and soon afterward received a whisper from Tïnman saying he wanted his alt - the thief - in the guild. Did you notice the change in spelling with the accented I? Neither did the officer. While we can, in hindsight, think of more ways that this could have been avoided, we have a situation where a volunteer officer working in good faith made an effort to help someone he thought was a guildmate, while trying to be cautious.

The thief was invited and promoted on the belief that he was Tinman, and promptly withdrew the maximum amount of high value items and gold that he could, before quitting the guild. While this is a significant and demoralizing loss to this guild, there wouldn’t be a rant here if this was the end of the story. Unlike the gold farmers and other thieves, this character didn’t just vanish into the shadows. They’re still on the server. They were, in fact, seen to be in another guild. Reportedly, when the GM of the guild that was robbed contacted the GM of the new guild to warn them, he was laughed at. It seems this character is a long-time member of that guild, and periodically goes to steal from another guild. They all think this is great fun, and part of the game. Excuse me?! Just how broken do you have to be to not realize that’s wrong?

One complaint against video games is that they glorify violence or other anti-social behaviour, and thus might encourage more of that in real life. I think this has mostly been shown to be poppycock, as most people are quite able to distinguish between actions in a game and actions in real life. They simply don’t bring game appropriate anti-social behavior into real life, for the most part. World of Warcraft isn’t a zero sum game, at least with respect to other players. Yes, we sometimes kill and steal from NPCs. We even go against other players in PvP situations, but those are voluntary and even the loosing side gains honour or arena points from the encounter. Our advancement in the game never requires that we penalize other players for their participation.

So when players steal from other players, they’re no longer operating within the bounds of the game, even if it looks like cartoons. I would hope these people don’t think it’s okay to walk down the street in real life and lift someone’s wallet. How, then, can they think this is okay? How can they brag about it?

SYTYCB: The Last Piece of Loot

This is a SYTYCB submission from Crutch who made it into the top 7.

“Of course,” I sigh as I pick up my badges, trying to ignore the other loot as it taunts me with its very presence. I walk away, moving on tothe next boss, just a little disappointed.

I’ve been running full Karazhan clears every week since the beginning of February. I’ve downed this boss 29 (TWENTY-NINE!) times, and I’ve only seen it drop once. And that time I lost the roll!

“I want this nightmare to be over!”

It seems like everyone has a story about some piece of loot that just won’t drop for them. That elusive item that you’ve hunted for hours, weeks, months, maybe even years, and it still hasn’t dropped. You’ve farmed this item so long that the anticipation of clicking on the corpse is just a little painful, even as fighting the actual monster is trivial. You know all of its tricks, you just want that little icon to appear when you click on the corpse. As the mob loses its last percent of health and it falls over dead, you’re torn. Do you pray the treasure would finally just drop already, or do you try to keep yourself from believing, hoping to avoid the feeling of disappointment when it inevitably doesn’t?

Maybe you’re a prot paladin, running Shattered Halls well past the point of getting Exalted with Thrallmar, all for a Figurine of the Colossus. Maybe you’re a hunter in yet another pug, praying that Gruul will finally drop your Dragonspine Trophy (and, while you’re at it, that you’ll beat all the other hunters, rogues, and fury warriors on the roll!) Perhaps you’re the rogue on top of the DKP list for your guild, and you just want Illidan to drop his Warglaive of Azzinoth. It might be that you’re running Black Morass for the 20th time looking for Hourglass of the Unraveller, or maybe you’re just hoping that those Scarlet Spellbinders will finally, finally give up the Enchant Weapon - Crusader.

Me, I’m a holy paladin. Our guild is 4/5 MH 4/9 BT, but I’m still running Karazhan every week, and not just for badges. No, every week, as we kill Illhoof, kill the four spell shades at the top of the next ramp, and turn to those cursed library doors, I think to myself “Ok, Nielas Aran, are you finally going to give me my Pendant of the Violet Eye?” I spend those two or three suspense filled, excruciating, boring minutes dodging blizzards, not moving on flame wreaths, dodging arcane explosions, healing a little harder through the elemental spawn. Long gone are the days where we worry about him running out of mana, and having to bubble through a pyroblast. The accursed Shade drops, and I drink, waiting for our raid leader to announce that maybe, this week, it dropped. But, no, another Saberclaw Talisman and Shermanar Great-Ring to shard later, and we’re on to Netherspite.

“I’m not even sure I want it anymore!” I yell at the screen, frustrated.

Maybe I should get in on an SSC pug and get Sextant of Unstable Currents, or TK for Fel Reaver’s Piston. “It’s not that good,” I mutter angrily, trying to convince myself that what I have is>enough. And maybe it is “enough”… but it’s not what I want.

So next week, I’ll go down that familiar hallway past Curator, past Illhoof, to that ill-fated progenitor of Medivh for the 30th time.

Will it drop?

Or will I sigh, loot my two badges, and leave again, just a little more disappointed?

Tell me, oh readers, of your tales of RNG woe and let us commiserate together.

Which Raiding Aspect of 2.4 are you Looking Forward To? [NEW POLL]

Image courtesy of thanx from SXC

The PTRs are chugging along. Every day there are new builds and new changes that are matched by restored abilities (such as the warlock buff). Most of the heckling now revolves around class balancing and the like. The changes to the 25 man raids are aimed at helping every guild at any level to progress in the game as much as possible before the next expansion arrives.

What are you looking forward to in raids?

So, this is a really large patch! There’s no way I can squeeze every change onto my side poll. Therefore, I’m condensing it to raid related changes only.

Increase in gold drops from 25 man bosses

This is a huge boon for players like me who don’t have the time or the energy to farm on a regular basis. It will help offset repair bills somewhat. I was told 25 man bosses would drop 500g resulting in 25 per player. On the other hand, there’s a screenshot out there in existence with Brutalis dropping 250g (10 per player).

Additional set token drops from 25 man bosses

I wonder now if they’ll end up increasing the amount of loot that drops from non-set token dropping bosses to equalize the amount of loot they provide. The extra token drops will help in terms of progression, that’s for sure.

Removal of attunements in Mount Hyjal and Black Temple

There’s been a ton of reactions to the removal of attunements. I killed Kael several weeks ago and all I’m about to get is some lousy title. I can kind of understand where players are coming from about their wasted time and such. To be honest, I’m looking forward to this change the most. Why? Because then I won’t ever have to step back into SSC and TK to attune ONE more player EVERY week. A lot of blogs I’ve read haven’t even mentioned that. I guess they’re too focused on the individual to think of the whole. Just think about all that time that is now freed up without having to go back into the T5 areas.

New raid instance and challenges

The last real world event we had was Naxx, wasn’t it? Even then, I never really participated that much. It’s nice to have another world event to participate in again as well as a new raiding instance.

Shiny new purples

Don’t kid yourself. There’s a small loot whore in every single one of us. We all want the best gear in the game. There’s a ton of new badge loot, faction rewards, and raid drops.

Honourable Mention

Druid nerfs

I was going to list druid nerfs as a possible 6th option. Somehow, I don’t think that would go over very well with several of my esteemed blogging colleagues. I might wake up one morning and find one of my wings on my shoulders shredded or something. Who knows what druids do for pranks anyway?

If what you’re looking forward to isn’t listed on the poll, then by all means leave a comment stating what you can’t wait to see!

PTR Report: Mixing Healing and DPS Items

In the past, I’ve always preached and encouraged players to take loot that’s a minor upgrade for them if no one’s needed it. It appears Blizzard has listened. After checking out the changes on MMO Champion again, something struck me as odd. The best items in the game now appear to be from vendors instead of just as boss drops. The only way to acquire them is to upgrade pieces from boss kills with a Sun Mote.

Confusing? Let me try again.

Old School

You can skimp out on gear from Karazhan and then pick it up at Gruul’s. I’ve long often thought about different ways I could get the best loot faster. For example, in SSC, I would skip out on the T5 legs for 30+ DKP and save it for the T5 helm on Vashj. I’d let the competing classes around me get their leg tokens first because I figured once they all get it, sooner or later I’d get mine at an inexpensive rate. It makes sense because our Guild would kill Fathom Lord more often then they would Kill Vashj.

New School

There’s a bunch of awesome phat loot from Sunwell. However, not all of it’s immediately accessible. There’s an awesome leggings called Pantaloons of Calming Strife. As you can see, it’s meant for Priests. There’s also another pair of leggings called Pantaloons of Growing Strife. That pair is catered towards DPS.

But here’s the catch.

For DPS casters, you have to get a sunmote AND Pantaloons of Calming Strife first before you can go to a vendor and “upgrade” it. Surely those aren’t the only DPS caster pants in Sunwell. But as a player in a Guild using DKP, I can no longer enjoy my monopoly on healing cloth.

Oh well. C’est La Vie!

Staves vs Maces and Off hands

“First off i have to commend you for your hard work at making your blog the only one i have ever read. World of Matticus has almost all of the priest information i could hope to read and I have put to use many of the tips found therein. But i can’t find anything about the debate of Staff vs Mace+Offhand (healingwise). Is there a certain point where a staff would be better than the duel wielding combo? Is a mace-offhand settup always better? Please let me know what you think. Thank you for your limited time.”

That was an email I received from a player last night. Incidentally enough, I had a post about this already lined up. What excellent timing!

Back before Burning Crusade, there was one weapon that truly defined a Priest. Those who had it were idolized by Priests everywhere. When you saw it on the back of a Priest in front of you, immediately you would feel an aura of safety. I am referring to [item]Benediction[/item]. Oh how times have changed.

I’m going to present argument from two different sides: The best possible Priest approach and the team Priest approach.

The Best Possible Priest Approach

Do you want to be THE Priest? Do you want to have so much healing and MP5 that you can bring back Elvis? Then this is the setup for you. From what I’ve noticed, a Priest with an MH/OH combo will have slightly higher healing bonuses and a little more mana regeneration than a player with a Staff. But staves aren’t completely useless in their own right. They might lose a bit of +healing when compared to to the MH/OH, but there’s a lot more stats (stamina, intellect, etc). Therefore, if you care that much about min/maxing your Priest (in other words, making it as best as possible), then grabbing an MH/OH is the best way to go. But you have to realize that you’re not the only class that is able to use it.

You’ll be in direct competition with Paladins and Shamans (maybe Druids).

The Team Priest Approach

You don’t want to be the best Priest possible. You know that all the maces are being greedily eyed upon by the other healers because they are way more powerful. You also know that your fellow healers won’t give that awesome healing staff a chance and that it will get sharded. I have seen this happen far too many times. Healers are passing on items that help them in favour of getting an even better item. You may or may not know of my thoughts about this. Precious loot should not be wasted because you never know for sure when you will get the weapon that you want. I never once saw Light’s Justice or Shard of the Virtuous on my Priest.

I hope you can understand my main argument here. I’m not arguing from the perspective of being the super best healer. I’m arguing from the perspective of a healer who wants to contribute to the best of his or her ability with the tools they have.

By accepting the staff, you remove yourself from competing against the Shammies and the Pallies. Let them fight over the mace and spend their precious DKP. A simple minimum bid just gave you nearly the same amount of healing at half the price. Again, this is dependent on your Guild and the style of loot distribution that you have.

Think about your raid healer setup.

In Carnage, we have:

• 2 Holy Priests
• 3-4 Paladins
• 1 Resto Shaman

The Paladins and Shamans are going to go after 1H’s because they want something to complement their Shields. The other holy Priest doesn’t like staves. That leaves me to obtain loot at half price because these turkeys aren’t going to use it anyway! By taking it, I benefit the raid as a whole because it increases my healing and speeds up the gearing process.

I even save a little DKP because I don’t have to bid on both a mace and an offhand. I don’t have to wait for 2 bosses to drop the 2 items that I need. I only need to kill 1 boss repeatedly.

I am sacrificing my potential to be the best possible Priest later to help the raid now.

To finalize

Whatever weapon you choose to go with is affected by different factors.

• Your guild
• Loot distribution methods
• Your style of play
• Personality
• Phase of the moon

Just understand that arguments can be made for either class. I don’t view myself as a selfish raider. I want to get to the end of the game as fast as possible and if I have to lose 30 healing over it, then I can sleep soundly with no problems. Besides, the extra stamina means I’ll live just a bit longer then Paulina Priest over there.

That’s why I opted for my new staff instead of waiting on Vasj to drop her mace.

How should I enchant my new staff?

I am now packing some serious heat. Well, no not really. But my healing has gone up slightly. Before, my main weapon was the [item]Crystalheart Pulse-Staff[/item] which dropped from Mag. Now I have the [item]Ethereum Life-Staff[/item] which drops from Solarian in Tempest Keep. Actually, they both look the same. The Crystalheart is the same model except the crystals on either end are red.

Anyway, let’s compare the stats. For raid simulation (and the fact that I still had the buffs going from Tempest Keep), I consumed the three main Priest consumables:

• Flask of Mighty Restoration
• Superior Mana Oil
• Blackened Sporefish

I applied the mana oil to both of my staves just so I could save myself the trouble of having to do math. I can keep Mallet suspended until I raid with him again on Thursday anyway. Remember, I do not have any raid buffs on other than consumables. Take a look at the following shot:

First, let’s keep in mind that my Crystalheart Pulse-Staff has a +81 Healing enchant on it whereas my Ethereum Life-Staff has no enchants on it. I lost a small piece of healing crit chance, but I’m not worried about that too much. I also see a decrease in my healing by 30 points.

The above shot is the Crystalheart and the below shot is that of the Ethereum.

Comparison

The stat points were fairly marginal at best. I gained 1 stamina and lost 6 intellect (10 health, 60 mana). But look at the amount of Spirit that I gained. I picked up a whopping 62 spirit. A quick glance on the tooltip on the side shows that I lose 4 mp5 while casting, but I gain 23 mp5 while not casting.

So herein lies the dilemma. My original intent was to use one staff as my main healing staff and the other one to regenerate mana. Now I’m wondering which one to use for which.

I’m seriously considering putting Spellsurge on the Ethereum because I want to help my party out a bit more. I’m almost positive I can guarantee the effect to proc when the hidden cooldown is up.

Most raiding encounters are endurance based. They depend on how long you can keep your assigned tanks alive instead of how much you can keep them alive for. Since I already have 81 Healing on my Crystalheart, it seems kind of weird (AND STUPIDLY EXPENSIVE) to re-enchant it again with Spellsurge and put 81 Healing on my new Ethereum.

I lose the nice 4 MP5 while casting with the new staff. As a raiding Priest, I’m not going to be idling. I’m going to be using my global cooldown fairly often by tossing renews and PoMs everywhere. I will rarely, if ever, get chances to sit and just regen my mana. No one in my Guild uses Spellsurge at the moment. But maybe I can influence them to create a Spellsurge mana endurance group.

It looks so easy when you’re comparing enchants on 1 weapon. When you’re working with 2, it makes it a little more difficult because now you have to start planning for different scenarios.

How much mana do I gain as I’m casting spells?
How much mana do I gain when I’m not?
How much healing do I lose?
Is the decrease in healing worth the extra longevity?
How much mana do I gain back if I were to be innervated?
What will benefit my healing the most?
What will benefit my raid the most?
Even now it’s not an easy question for me to answer. Everything looked so simple the first time when I compared 81 Healing with Spellsurge. But there’s a lot more to take into account when you are a raiding Priest.

Any healers out there? Discussion of any kind would help. Maybe there’s a point that I’ve forgotten.

Matt’s Three Stars: Week Ending November 2, and some reader responses

Welfare Epics and Loot Envy: I saw Gwaendar’s post earlier this week and I knew immediately I had found the first star. The main point he is trying to get across is that the problem regarding “easy” access to epic arena loot isn’t in the process. It’s the attitudes of the player. I am inclined to agree wholeheartedly. I started Arenaing with Saphfira back in late june/early july (whenever S2 began) and I only just finished my S2 set two weeks ago. It was a constant struggle between scores as low as 1300 to highs nearly breaking the 2000 mark. I found it difficult to maintain that level of activity especially when there is a raid schedule to maintain. The loot between raiding and the rewards from arena are different. One is geared towards takedowns in raiding whereas the other is geared towards takedowns in PvP. But Blizzard has listened and in addition to accumulating arena points, each player must acquire a certain personal rating before they are allowed to purchase weapons (or the shoulder). We’ll see what kind of effect this has the moment the patch goes live which should be fairly soon. I’ve noticed the Blizzard downloader’s been active.

WoW Web Stats: Start here first. It’s a guide from Kirk regarding a tool that I have preached for a long time. I would argue it is better then any in game damage meter. Use it for your post raid analysis to help determine what went wrong. Once you’ve finished looking at that, refer to his post on using it for healing in raids. There isn’t much more for me to say as the rest has already been covered by the guy. Second star!

A blog post a day: The challenge has been issued. The battle lines have been drawn. A friend of mine from school informed me that November is National Novel Writing Month. Stephi has twisted the concept slightly and made it her goal to pump out 50000 words by the end of the month at a rate of ~1700 words per day. If I were not in school nor had other things to attend to (blogging, demon fragging, etc) I would gladly embrace this challenge. But as such, there is no way I can maintain that kind of a pace without something else in my life giving way. Next year, I will entertain the idea of participating in the novel writing month itself. The third star as well as good luck goes to Stephi!

I took two straight days off both on Friday and Saturday. Why? Because I’ve been busy chasing the dream of priests everywhere: to beat the living snot out of anything unholy. My Evoker is now level 19. I can’t imagine what life would be like had I rolled a different class. But my blog would definitely not be the way it is now.

I received a comment and an email that I wanted to respond to because it merited addressing on the main page.

Maladorous writes:

After reading this it seems your a priest that likes MP5. With 2.3 coming out and priest talent Meditation getting such a big boost what are you thoughts about spirit regeneration? Also the set bonus from the primal moon cloth set would put you at about 35% Regen while in the FSR. I think this is great and will put your Regen way up.

I drop my spell down as i get more +healing so that saves mana also so i get the +18 gems.

For the most part, I’ve refrained from commenting too much about 2.3 because what changes are can easily be reversed the next day rendering past thoughts on them irrelevant. I still think it’s too early to say. Spirit is definitely getting a huge boost. I’ll confess I don’t know the mathematics or the formulas behind it quite yet. Remember, as a Priest, we need to think situationally. It isn’t often that we are inactive for sessions longer than five seconds. If we are, then either we’re not doing our job or we have one hell of a tank. It’s also important to think long term and what it is you’ll be doing. In raid encounters, you NEED that mana per five. It’s a simple concept. Spells need mana. No mana means no heals which means the tank dies which means its game over. It’s not the size of the tank, it’s how fast the gas gets pumped into it. I didn’t spec Spirit of Redemption in my build (simply because I felt those seconds could best be used for running back into the instance). With the upcoming changes, I’ll need to take a closer look.

Bottom line: Nothing has changed. I still value MP5. Expect that to change as soon as more tests are done by my colleagues in that area. If there is empirical proof that Spirit is better then MP5, then I’ll make the necessary announcements.

Until then, keep hoarding Nightseyes. But if there’s cheap healing/spirit gems on your server, consider possibly investing in several and storing them in the bank. At worst, you can resell them back on the AH as their uncut selves. At best, you no longer need to worry about gems for a long time because you just committed grand theft jewelery on the AH. If you look up Talasite on WoW Econ and plot it for a 90-day chart, you’ll notice a spike in the price. I think that coincided with the time that patch 2.2 went live and Talasite was another option for arena players. Expect the price of Star of Elune to increase slightly. We may begin to see Purified Shadow Pearls in frequency as well. Guess those Naga’s have a use after all.

The above question is a great segue (did I spell that right?) into another question from another reader this time via email:

I’m a bit confused as to which is more important, my mana pool or my +healing. My guild (a social guild more than anything else) has just started raiding Kara, so we’re all barely geared enough for it. I have 1066 +healing and a mana pool of 9521. After looking at your gear list, I opted for Essence Focuser and the Nethering Spiritualist offhand, and am debating getting a +30 Int chant or Major healing on the mace. Some healer that’s supposed to be The Shit told an officer in my guild that my mana pool isn’t up to par, so that constructive (*cough*) criticism in mind, I’m hesitant about using the mace instead of Epoch Mender, since the Mender gives me +35 Int, I believe.

Your healing is a little low, but it meets the requirements. Your mana pool on the other hand is excellent. But there is one important question that you need to ask: How is my mana regeneration? Like I said in the previous post, it’s not the size of the mana pool that matters but how you use it. Encounters depend on your ability to heal. Your healability depends on how fast you get your mana. Sooner or later, cooldowns will catch up to you. Your Druid’s innervate will be burned. Your potions blown. Your Shaman’s Mana Tide deployed. Every trinket you have, used. At present, your MP5 is very low. I think that needs to be increased substantially (to at least 100+ while casting spells). Consider the 6 MP5 to chest, the application of the shoulder enchant, and the application of the head enchant. If you need to trade mana pool for mana regen, do it. Having 9.5k mana is a nice buffer in the opening stages, but you’ll burn out by the time you get down to 50% on Attumen. Remember to downrank your heals some to help alleviate the pressure.

I would also apply 81 healing to the mace. BUT, wait for a while first. The mats are expensive and you’ll want to use it on a weapon that will see action for a long time. See if you can farm the reputation for the Shatar and pick up the Gavel of Pure Light. Failing that, you can always roll the dice and attempt to pick up the Shard of the Virtuous from Maiden.

Good luck!

Remember, I’m only an email away. You can find it on the left pane of my blog (unlinked to scare off those pesky spam bots). Please, feel free to ask. If I can’t help you, I’ll direct you to someone who can.

One more topic of note for sunday. GMW’s post about speaking WoW in real life? That actually happened to me the other day. I was at school when one of my friend’s came up to me and asked what I had on the agenda for the next day:

Girl: Hows tomorrow look?
Me: Not much. No class until 230. Midterms are over. Papers are next week. Oh wait, I have a quest to do tomorrow.
Girl: *blink*
Me: What? Oh! Did I say quest? I mean quiz!
Girl: *sigh*

Ho hum.