Unless you missed it, Blizzard has announced an idea that they wish to implement in an attempt to shorten queue times and address the tank and healer shortage that has been plaguing the LFD for a while now. Here’s the actual blue post for you,
In patch 4.1 we’ll be introducing Dungeon Finder: Call to Arms, a new system intended to lower queue times. Call to Arms will automatically detect which class role is currently the least represented in the queue, and offer them additional rewards for entering the Dungeon Finder queue and completing a random level-85 Heroic dungeon.
Any time the Dungeon Finder queue is longer than a few minutes for level-85 Heroics, the Call to Arms system kicks in and determines which role is the least represented. In the case of tanking being the least represented role, the “Call to Arms: Tanks” icon will display in the Dungeon Finder UI menu where class roles are selected, and will also display on the UI when the queue pops and you are selected to enter a dungeon. Regardless of your role, you’ll always be able to see which role currently has been Called to Arms, if any.
Call to Arms is meant to lower wait times by offering additional rewards for queuing as the currently least represented role. To be eligible for the additional rewards you must solo queue for a random level-85 Heroic in the role that is currently being Called to Arms, and complete the dungeon by killing the final boss. Every time you hit these requirements (there is no daily limit) you’ll receive a goodie bag that will contain some gold, a chance at a rare gem, a chance at a flask/elixir (determined by spec), a good chance of receiving a non-combat pet (including cross faction pets), and a very rare chance at receiving a mount. The pets offered come from a wide variety of sources, and include companions like the Razzashi Hatchling, Cockatiel, and Tiny Sporebat, but the mounts are those specifically only available through dungeons (not raids), like the Reins of the Raven Lord from Sethekk Halls, Swift White Hawkstrider from Magister’s Terrace, and Deathcharger’s Reins from Stratholme.
This system is meant to address the unacceptable queue times currently being experienced by those that queue for the DPS role at max level. The long queue times are, of course, caused by a very simple lack of representation in the Dungeon Finder by tanks, and to some extent healers. We don’t feel the tanking and healing roles have any inherent issues that are causing the representation disparity, except that fulfilling them carries more responsibility. Understandably, players prefer to take on that responsibility in more organized situations than what the Dungeon Finder offers, but perhaps we can bribe them a little. While this system gives tanks and healers something extra, the incentive is being provided so that we can help players in the DPS role get into more dungeons, get better gear, and continue progressing.
While the gold, gems, flasks, and elixirs are OK incentives, we knew we needed something more substantial. We had briefly considered Valor Points and epics, but decided that wouldn’t be working toward the goal of helping DPS players progress, and ultimately wouldn’t keep tanks and healers in the Dungeon Finder system for very long. We settled on pets and dungeon-found mounts as they’re cosmetic/achievement items that players tend to try to get on their own, so why not change that up and offer them a chance to get some of those elusive pets and mounts in a way that also helps other players? Even if they don’t get a pet or mount, or get one they already have, the gold and other goodies still feel rewarding enough that it won’t feel like a waste of effort.
We think it’s a pretty solid incentive to get tanks and healers queuing, give max-level players another way to collect the pets and mounts they so desire, and above all, to improve wait times for DPS players sitting in queues. In the case of lower level dungeons, it’s actually not uncommon for DPS to be the least represented role, and so if this new system works out and we’re pleased with the results, we may consider applying this same mechanic to lower level dungeons as well.
Well there it is. Since it was first announced, people have been going crazy about it and from the general reaction you’d think the sky was falling. Well, it’s not. Lets look at the proposed rewards,
Vanity Pets: These look to be ones that can be obtained easily on your own if you decide to put the time into it. So DPS aren’t really losing anything there, it’s just a simple cookie to offer Tanks and Healers. If you’re really so worried about these pets, go ahead and get them yourself. I did, and I’m a healer.
Mounts: A lot of people are bitching about this, I can understand why, mounts are a pretty big status symbol at times, but you know what? The mounts they’ve discussed aren’t anything you can’t get by yourself, or anything DPS isn’t already soloing. Hell I’m a healer with a DPS offspec and I can solo all of the old heroics and have been in an attempt to get the mounts.
My main issue with the incentive is that it won’t really fix the problem so much as shift the issue in another direction. In the last week, I’ve queued for about 15 heroic dungeons solo. 10 of those times, I got a DPS that strapped on a shield and a sword and decided they were going to tank. Those were fantastic runs let me tell you. What I think will happen is that we’ll see more of that. People that will want the mount or pets and will try to cheat the system. So for a bit queue times may go down, but then there will be sub-par tanks and healers that people will complain about. And even then if there’s nothing you want from the random dungeon bonus, those same folks will stop queuing once they have the items they want, giving the incentive a finite amount of time. While I like the incentive idea and as a healer appreciate the thank you, it’s not a fix, it’s a bandaid. Tanking and Healing are thankless jobs lets face it. Healing and Tanking are pretty hard when you’re first starting out, and people like to criticize you often for any deficiencies you have at the role. Giving us what amounts to a Chotchkie doesn’t really help all that much as a lasting incentive.
The other problem is the additional changes to how the LFD works in terms of Valor Points. The first 7 random dungeons you do will award you the points, meaning that you will no longer need to queue once a day, but can knock them all out at once if you want to. Personally I think that change will encourage more people to get random guild groups together and just knock out the heroics all at once. This then removes a whole set of potential Tanks and Healers from the pool.
Is there a better fix for the queues? I don’t know, I’m not one of the guys in charge of things over at Blizzard and I’m not sure I can really come up with a better option. Do I think it’s worth calling out that the sky is falling over the change? I don’t think so. Personally I’m enjoying the fact that Blizzard recognizes there is a problem and is looking at ways to fix it. I hope they find a happy balance, and I hope that the fix doesn’t produce a series of under-geared Tanks and Healers flooding the queues. It’s a fine line to walk, but I’m confident that Blizzard will find the fix, that they will figure out a good enough cookie to offer under represented roles without completely unbalancing the system. In the meantime though, I do not think that it’s something we should be seeing the amount of QQ we are in the last few hours, lets give them some time to see how it actually works out. Besides, it doesn’t really hurt you, it’s not taking anything away from you, and it is a slight thank you to a set of roles that is normally criticized and never thanked. That’s my opinion on the matter at least.
How about you? What do you think of the idea? Do you think there’s a better way to improve queue times?