It Came From the PUG: Could you turn that macro off?

Recently, Mike Sacco wrote about how kindness in a PUG pays off. In truth it does, quite a bit. Taking a little time to explain fights, and explain CC and such to new players is always a good idea. After all, we were all noobs once right? Let me give you an example from my recent travels.

I’ve been leveling my hunter now that I’ve started raiding on the Shaman. Lodur is Justice Point capped, and there’s nothing more for him to buy or really do except the daily heroic for Valor Points. I queue for a random dungeon on the hunter with a guildie while I’m questing, and after about 30 minutes, we get Vortex Pinnacle. The tank, the healer and the other DPS are all from different servers. As we start the instance, the tank asks us if we’ve been here before, because he has not. Before we even make the first pull he asks what we can CC in the group, and what marks everyone wants as their own personal CC marker. The healer admits he’s never been here before and asks that we keep him apprised of any surprises before we encounter them.

I’m floored at this point. Weeks of PUGs have left me slightly jaded with tanks careening in ignoring or breaking CC, and just leaving me awful messes to clean up. The communication in this group was absolutely flawless. We walked the paladin healer through the encounters, and the tank’s main was actually a holy pally so he spent some time explaining spells and stats for the healer. It was honestly the most informative, and best communicating group I’d been in to date. Because there were clear lines of communication and education, the run was smooth, having zero wipes, and was truly just enjoyable. My other guildie commented to me at the end of the run that it was the “Best damn group” he had had since Cataclysm’s release.

Now, while being patient and communicating is always a good thing, there comes times you have to draw a line in the ground so to speak. Take for an example a daily heroic I did with Lodur just recently. I was set to heal, and was able to pull three DPS from the guild, but no tank. We queue up in the LDG tool and get Heroic SFK as our instance, and a tank that had very, very low health. To put this into perspective, fully buffed Lodur sports around 115-116k health. This tank, a warrior, had 119k health fully buffed. Now, I honestly gave this guy a chance. I already know he juked the system to be able to queue for heroics, but hey, maybe he’s actually good right?

We set our CC marker out, and shackles go out, stuns hit home, and the tank charges right in and breaks all CC. He promptly dies. We run out, reset, come back in. He hasn’t even released. I res him up, and we politely explain that he needs to not break CC or he will die. He says he understands, but low and behold on the very same pull he charges in and breaks CC. I try one last time to explain to him about CC and he just leaves group. We re-queue and get another tank, this time we get a DK tank with 160k HP. Already looking better, he’s got the requisite tank gear and looks like he should have a handle on what’s going on.

We go in, and make it to the first boss. First boss goes down, and we start making our way to the second boss through the courtyard. The pulls go very well until right before entering the kitchen. The tank decides he’s going to pull the adds on him into the kitchen, aggroing the pack of servant, the cooks and everything in between. Needless to say it’s a wipe. We explain to him he’s got to slow down a little and watch what he pulls giving CC time to go off and healing time to situate. His only reply is to go careening back into the packs. At this point either the person is just very dense, or being an ass on purpose. We kick him from the group and the last one makes it all the way through.

Another good example of how patience pays off also takes place in heroic SFK. Me and a guildie queue up for a random, get SFK and the tank is a warrior, who looks right about where they should be on health and gear. Before we start the pulls the warrior says “Hey I’m a little rusty at tanking so any help will be appreciated.” We start our pulls and everything goes really well. We explain the first and second boss and make our way to the third boss of the instance. Most people hate that boss, it is arguably one of the hardest to manage in all of the heroics right now. There’s just a lot going on. We explain the fight and the mechanics and mark the adds. We explain what to avoid and how to move around it etc. Full run down. First pull winds up in a wipe, tank gets smeared and we release and run back in. Tank asks what went wrong and how he can improve it. We go over what happened and find out he can’t see the desecration. We walk him through enabling projected textures, and pull again. This pull goes way way better, and we get the boss to about half before the adds start running wild. After we recover from the wipe, the tank asks again what he can do to fix the problem. We develop a strategy that has the tank running from door to door picking up adds. After the boss dies on the third attempt, I’m ecstatic, and the tank is ridiculously happy.

Right there, simple communication and patience beat the hardest boss in the zone. So there’s a moral to this story, next time someone is doing something wrong, or maybe doing it in a way that isn’t the ideal way, take a minute or two and try explaining to them calmly and clearly how to do it or offer suggestions to improve the outcomes. Be constructive in your criticism and pay attention to how you say it to them. A little patience and kindness can lead to a smoother run. Now if they wont listen or are just jerks well… there is a kick button for a reason.

As an added bonus, I’ve begun livestreaming my exploits in the LFG system late night, and early on Sundays and Mondays. Check my Twitter for when the streams start, or periodically swing by my Livestream Channel.

About Lodur

Lodur is the right hand shaman to Matticus on World of Matticus, and a recruiting officer of Conquest and Co-Host of For the Lore podcast. Read more of his works at WoW Insider.