Matticus April 13, 2013 4 Comments

Discuss: How transparent should a guild be?

We’re now 11/12! One more kill will seal out the normal mode tier and allow us to start putting in work on the heroic modes of Throne of Thunder. Some of the players were curious as to what our goals after should be. Do we spend a little more time farming out the normal modes or do we immediately push into heroics? At first, I wanted to spend some time to farm out the week and try to get more weapons, trinkets, and 4-pieces completed. I felt that we could use a little more beefing up. But a player brought up an excellent point that you won’t actually know how much DPS you need until your raid starts hitting enrage timers of a boss. If that happens consistently, then it’s time to downshift and get the gear to help beat that timer.

The good

In that sense, it’s a good idea to share your vision for where you want to the guild (even if it’s just the short term). It seems that almost everyone has something that they want to contribute. In a 10 man, I bet that the feedback’s a little more manageable. But in a 25 man guild with a 30+ roster, it can get a little overwhelming when everyone has their own ideas. But nothing’s wrong with transparency when it comes to guild goals or even philosophy. At the very least, those who disagree with it know ahead of time what they’ve gotten themselves into. They can either embrace your style or move on and find another organization that best suits them

Goals
Values
Upcoming plans

The bad

Now what happens when transparency revolves around disciplinary action taken on a guild member by an officer? They may have been forced to sit out a night or become demoted because they were deliberately offensive to someone else or exceptionally poor raid play. I’m against sharing with other players why someone was punished. Frankly, I don’t think that’s their business. In my past experience, when an officer mentions in passing why someone was disciplined, people start talking about it and then sides start being taken which turns into a massive mess of a headache.

It’s not that big of a deal. The guy screwed up once and now they have to face the music. It’s not exactly something that’s up for debate. Having disciplinary action up for debate just causes more trouble than it’s worth. There’s no point in publically mentioning it either because then it turns into a point of public shaming (which could further exacerbate the issue and even cause them to leave). GMs have to periodically release players from their roster and there are good reasons to do it but it doesn’t have to be shared and not everyone needs to know.

I remember a really long time ago when one of my players came to me and said that they wouldn’t be able to raid that night (or for the next few raid nights). I asked if everything was okay, and she said no, she had been sexually assaulted. Immediately, I told her to take as much time as she needed, we’d still be here. Naturally, when a veteran who regularly appears in a raid stops showing up for a few nights, people notice. I started getting questions and out of respect, I had to deflect it. Even this information was withheld from my own officers because I didn’t know at the time if it was something that they needed to know. True, she never said “I’d like to keep it private”, but I felt I should’ve erred on the side of caution anyway. This is definitely one of the cases where one doesn’t have to be as transparent.

Private player matters
Disciplinary action

In the end, it’s beneficial to be as honest and forthcoming as possible. But recognize that GMs will occasionally be put into a really tough position. I’d wager most GMs are loyal to their guild first and will do just about anything to preserve it – even if it means slight deception.

I’m going to throw this topic out to you guys. One of the factors most prized about guilds (from applicants) is that of transparency. They don’t want to be left out in the dark. But exactly how much do you really want to know? Is there anything that can be left off the table?

Filed Under: All Stories, Guild Topics, Policy

Matticus February 19, 2013 1 Comment

How Safe is your Guild Bank from Social Players?

Imagine my surprise when I received a note from a fellow on the same server one lovely morning. One of my players was accused of stealing loot from a different guild’s bank and before promptly quitting. The accused’s alt just helped themselves to various items. I’m not actually sure what items were taken or what the full value was.

Most GMs are bound to deal with guild bank thefts at some point in their careers. Either their bank gets stuff stolen from or a different guild’s bank gets raided (via alts) and they’re left dealing with the offenders.

In a fair number of cases, the accused would’ve simply been kicked out. And I’ll be the first to admit, it’s the easiest solution. You kick the player and your hands are washed of having to deal with them ever again. Your guild’s reputation is left (relatively) intact.

I responded back to the accuser saying that I’d look into it. But this is a player I didn’t have much interaction with as they were on our PvP roster. In the end, I notified my PvP team leader about this because the player was under their division.

“One of our players was accused of this. Any ideas about them? Here’s the guild they were in and here’s the character of the accuser.”

What happened?

Apparently, it was a misunderstanding. Our guy mistakenly took things that they weren’t supposed to thinking that it was open and free to anyone. They returned the goods (and compensated accordingly). As it’s their first time offense, I have to assume that there was no malicious intent (and there’s no evidence to show that there was).

As the player

Before taking stuff, ask.

Or at least, check around and see if there’s a banking policy. There may be certain limitations based on ranks. Sometimes the GM makes a mistake and places you in the wrong rank and you’re not actually supposed to be entitled to certain tabs. If you have access to rare items like enchants, recipes, or other craftables, it’s a good idea to check with someone higher up before helping yourself to it.

As the GM

Lock down your stuff.

Check the permissions.

Check the rank access of the permissions.

Make sure the right people have access to the right tabs. You have a responsibility to ensure that. It’s noble to assume the best out of everyone but it’s also quite foolish to leave the door to the vault wide open and expect it to be respected. Have your bank rules outlined somewhere on your guild website or your forums. Go over the ground rules with all new recruits with regards to withdrawal policies.

Speaking of banking stuff, which one of you left these stacks of Wool Cloth and Volatile Earth’s in my guild bank?

Filed Under: All Stories, Conflict Resolution, Guild Topics, Policy Tagged: bank, policy, security

Matticus January 29, 2013 8 Comments

Why a World Top 10 Guild Doesn’t use Loot Council

I received a lead on a potential recruit the other day as a guild member referral. The fellow had a few questions about the guild before he submitted a formal application. He’d been out of the game for a while having not played since the early tiers of Cataclysm. I set aside my in-game responsibilities so I could devote my full attention and answer whatever his concerns were.

What were our immediate class needs?
How is Mists raiding?
Is it okay if he applies sometime before patch 5.2?

I answered him as honestly as I could. Our immediate needs are DPS warriors, resto druids, and mistweaver/DPS monks. Ultimately it depended on what he wanted to play the most. Mists raiding is engaging and fun. Yes, he can apply specifically for 5.2.

We chatted a little more. I went over his guild history and made attempts to verify his accomplishments and affiliations as best I could. After I was satisfied, I asked him what loot system his previous guild used. Conquest has always utilized loot council from the beginning.

“We used DKP.”

My eyes widened. I was quite surprised. Normally, I expect cutting edge guilds to rely on Loot Council or some other similar system to maximize the effectiveness of loot on their players and to make sure it goes to the right people.

But DKP? I didn’t think this was the type of guild to use it. Why did they choose to use DKP?

“We originally used Loot Council for a long time. However, we eventually realized that it took an extraordinary amount of time to really add all the potential stats gained for different players. It simply took too long for the officers to make the most effective choice even though they were all quite knowledgeable of the different classes. Plus once we entered farm mode, the loot drops would eventually sort itself out since we were raking in tons of drops a week making gearing the raid up easy.”

In our raids, it can take a little longer than normal to get through select items like weapons and trinkets so I can see where the interest of time comes from. When you’re in the race for world first, you need to really be on point with time management. No one wants to lose out on world firsts because they were busy distributing loot.

I’m not planning on shifting loot systems at the moment but I found it a fascinating insight into how top tier guilds work. While each loot system has it’s distinct specialties, it’s up to you to select the right one for your guild.

Filed Under: All Stories, Guild Topics, Policy Tagged: Loot Distribution

Matticus January 21, 2013 7 Comments

The 300 Stat Food Question

The Heroic version of Blade Lord fell to us on Thursday. The last few wipes were edge-of-your-seat attempts largely because we kept wiping with less than 5%. Players had a hard time making the run from one side to the other. We had some deaths early on and I ran out of battle res’s for them. Tornadoes were snatching up people out of the air. We hit the enrage timer multiple times. Eventually, we scored the kill with around 11 seconds left before the berserk.

After one of our close attempts, one of our officers made the comment that players should be busting out their own 300 stat food instead of the usual 275 stats.

Kudos for making a fair point.

We were a couple of million health short of finishing off the Blade Lord at the time and there are no arguments from me saying that if the players alive had those extra stats, it would have easily translated into a kill. The combined 600+ stats would’ve turned those low percentage wipes into a kill.

As the GM, I could “demand” the players make the necessary changes and effort. But deep down I know that’s no small feat. How am I supposed to enforce a directive like that? This is one of those things where I have to appeal to them. Your GM needs to make the case to you that this stuff is important and the time and energy to get this steroid food created is worth it.

Now if I go down this route, I’d have to ask players to valor cap as well.

I know for a fact that not everyone valor caps. People are sick of doing their dailies and their faction grinds. I get that and I had to bite my tongue for the longest time. Even though I personally just suck it up and do them to get my coin rolls and stuff, I find ways to deal with it. I’ll watch something on Netflix while mindlessly knocking them out. Not everyone has time to grind these out either because people have to work or they have family obligations or other things and don’t have the capability to commit that time to them.

Raise that bar too high and you run the risk of alienating (or worse, running out of) the players that you raid with. It’s a fine line to walk.

I’ll be completely frank.

As GM, I’d love it if every player did the following:

Valor capped on a weekly basis
Provided their own potions and flasks
Pushed their dailies enough to hit exalted with all the factions
Continue pushing dailies to sustain bonus rolls on a weekly basis
Did their own cooking with their personal supply of 275 and 300 stat food

But this is not a realistic expectation for a guild of this calibre as much as it pains me to admit it. We’re not the kind of organization with those level of demands. Based on that list, the average player does maybe 3 or 4 of those tops.

Hitting exalted with the Pandaria factions has a high value early in the expansion but it greatly diminishes as you gain gear from raiding. It’s just not as important in the late stage.

Further analysis of our raids and our logs showed that we can improve our performance in other areas with greater effect without exerting that much time and work. Using Phoenix Style, I discovered that while a large majority of our players were already pre-potting, there were still a small number that were not. That’s unfortunate because if they had been, it would’ve easily been enough to secure the kills earlier!

This is partially my fault to blame. Our raiding roster often has a turnover and sometimes you expect players to do already do things like pre-pot, but some people don’t because they don’t have access to the herbs or don’t know an alchemist who can make this stuff for them. Personally, I think potions and flasks are much more accessible nowadays than they were in the past. I don’t think there’s any reason or excuse at all to come to a raid without a supply of your own. I did not make that expectation that players are to utilize pre-pots but I set the record straight on that one shortly before Blade Lord dropped.

Where does this leave us with the steroid food?

My thought was that if we were consistently pushing bosses into the enrage timer with all players alive and executing near-flawless, that’s when the super food should be used. If we’re just learning a new boss or if players continue to die to simple things, then we shouldn’t use them just yet because we’re getting outskilled and need to tighten up our play.

Going back to that Blade Lord example, we were consistently getting better at not dying in the first 80%. But had we perfected our survivability on Blade Lord, then this discussion would not have come up.

Eventually, a compromise was reached. It just so happens a small group of players are chefs and just love cooking, farming, and fishing. They generously volunteered their time to stockpile the bank with a large supply under the conditions that these items should only be used in the event of an imminent kill. Of course, the raiders were asked to provide the necessary items like the Black Pepper and Rice Flour items which are only purchasable with Iron Paw tokens.

Our next step is Wind Lord. This guy seems easy — In theory.

By the way, thanks for the Blade Lord pointers, LedonLite! They helped!

Filed Under: All Stories, Policy

Matticus January 8, 2013 3 Comments

Age Old Question: Farm or Progression?

The appearance of patch 5.2 on the PTR has placed a clock on our raids. In several weeks, the content we’re currently working on will soon be obselete because of the new Throne of Thunder raid. I find myself amazingly not tired of the current raid content just yet. There’s enough diversity and variety to still hold my interest. Raiding in Pandaria started in October and we’re about 3 months into this expansion.

I had grown weary of Cataclysm’s tier 11 raids after 3 months.

Firelands? Wanted out of it after 3 months.

Dragon Soul wasn’t as bad. That one took me a little longer than 3 months for me to get truly sick of it.

The team destroyed the Sha of Fear and banished it back to where it came from before Christmas. Now it’s time to do it all over again. We managed to get an early kill on heroic Stone Dogs a week before Heart of Fear released. Duplicating the kill again is no easy feat though due to the RNG that just comes with it.

At the moment, I find myself thinking long term and what’s the best strategic move for the raid team going into Throne of Thunder. I actually think the group we have right now is the strongest group we’ve had since our ICC heroic days (and that team scored heroic Sindragosa along with a full set of raid drakes).

Our biggest enemy right now is time.

My personal goals

Get every player a Sha-Touched weapon that is normal quality or higher
Complete as many tier sets as possible
Get as many hard mode kills as possible

Naturally, the first two goals are going to come in conflict with the last goal. Time spent farming for weapons and completing tier sets means time not attempting to get hard mode bosses. Luckily, we’re going to head into heroic Mogushan Vaults and attempt to get as much of that down as possible thereby freeing up Heart of Fear and Terrace of Endless Springs for possible farming and cleanup.

Suppose we manage to take down heroic Feng. The kill could either result in everyone mostly alive or the raid in an entertaining disarray of chaos with the tank and healer still alive a second after an enrage. Who knows?

When we get back to it next week, is it worthwhile to spend the time and try to kill it again? Or should we just knock it out on normal mode really fast and push into heroic Gara’jal instead? In the grand scheme of things, 9 hours a week of raiding just doesn’t seem like a lot of time for 16 bosses.

Once we learn a boss, it usually takes another week or two before we can consistently get it down fast enough. But continuing to go after them means potentially less time on future bosses.

From the other side, I know what a huge edge heroic gear gives us when going into the next tier of content. After we had gone 6/7 heroic in Firelands, we sliced through half of Dragon Soul in one night. Knocking out Trial of the Grand Crusader resulted in us running out of things to do the rest of the week because we killed Saurfang on day 1.

I also know that once the new Throne of Thunder raid is released, we’re not coming back here.

Our efforts will be 100% devoted to that raid instance and the only way people will come back is whenever the next expansion is out and they can either solo it or join a small raid group for achievements and stuff. I know the feeling of elation when a raid kills a boss at a level that’s relevant. I also know the feeling of emptiness and despair when a raid misses out on that. I’ve harboured so many regrets and lost opportunities on my shoulders over the past expansions at being unable to deliver to the team what I feel they deserve.

I can either invest in the future by farming our future hard mode kills or capitalize on the present moments and get as many first kills on the guild belt as possible.

Somehow, I don’t think either choice is going to be popular. Either way, we’ve got a lot of work to do! Heroic Feng is within reach right now. Just need to get the transitions and timings down pat.

Filed Under: All Stories, Guild Topics, Policy, Raiding

Matticus November 21, 2012 6 Comments

Where Personal Responsibility Begins and Guild Responsibility Ends

“Could you expand on the “augments for players” section? I’ve always been interested in the spectrum of policies from raiders get their own stuff to raid leaders getting all consumables, etc. for the raid. Where do you stand on this? Does it depend on where the power position is where raid leaders feel they have to provide for raiders or else they will go elsewhere vs raid leaders that have raiders to choose from and don’t mind telling raiders to be responsible for getting their own consumables / enchants?”

This is a solid question posed by wewhoeat in the comments section of my recent A Night in the Life of a GM post I wrote last week. There is a definitive line between what a player is responsible for and what a guild should look after. But this line naturally varies from guild to guild.

I notice a strong correlation between player performance and their ability to provide their own character improvements. In other words, the players who farm for their own materials or purchase their own augments tend to not die as much and will consistently perform well in their roles.

Why is that?

My own non-scientifically backed, non-peer revered theory on the subject is that the players who take the time and resources to improve their character have this mentality of personal improvement no matter the cost. It starts with taking care of their character. This character care then slowly translates into overall better play. My theory is that the more inclined a player is of maxing their character’s stats, the more inclined they are to maximize their play. It seems to help instil a sense of discipline. They’re spending thousands of their own gold to augment their character. Why not spend some more time referencing the information needed to play better? It shows me that they are heavily invested in their character and they’re not willing to wait around because they need to have that super awesome enchant right now.

Now let me answer wewhoeat’s question.

What is the player responsible for?

Blizzard has seeded Pandaria with a staggering amount of herbs. I often get sidetracked because I see those golden circles on my minimap and I just end up farming. In fact, I’ll end up watching Castle or Flashpoint for 40 minutes while lazily farming for herbs. Such a huge supply has made flask and potion generation extremely affordable. The Spirit of Harmony system makes it accessible to purchase 3 Golden Lotuses.

Not everyone has an alchemist or herbalist alt. I encourage players to send their lotuses to an alchemist who can get this stuff created for them on the cheap. I’ve been slowly trying to encourage people to get their flasks and pots created after a raid. It was getting disruptive and irritating when players logged in requesting flasks and potions made when raid begins. Players should be responsible for at least supplying the herbs. The guild can get this stuff cranked out for them instead of paying the AH costs for flasks. The thing is, we need to do this stuff way before raid time (5 minutes before first pull is just cutting it and asking for it 10 minutes past raid start just merits a frown).

Feasts used to be something that the guild provided. But the way feasts were done this expansion seemed overwhelming at first. I can’t quite place my finger on it, but it seems like most players have enjoyed the farming and are providing feasts of their own stat. I’m seeing Pots, Grills, Steamers and other stuff placed down. It’s not all by one person either. It’s nice to see the guild pitching in on stuff like this because it’s overall one less responsibility I need to look after.

What is the guild responsible for?

In my eyes, the guild acts as a “safety net”. Not everyone has the cash flow or income to acquire 10 Sha Crystals for a weapon enchant. This is where I step in. We do receive a steady supply of disenchanted epics to help fuel our Sha Crystal demands plus whatever enchanting transmutes on a week to week basis and we can use those to help offset the cost. Overall, it’s in the leadership’s best interest to help provide them to the players that need them because it usually results in that extra DPS or healing that could (literally) be the difference between a 2% wipe and and a kill. Really expensive augments fall under here as well (Leg enchants, shoulder enchants).

However, I know there’s players who do extremely well on the auction house. They’re patient and are able to build up quite a fortune. These guys have no problems buying their own stuff. They’re also willing to donate and help replenish gold stores in the bank if we’re in a crunch.

In addition, guild repairs are covered. The guild challenges along with the rewards earned from kills help contribute to that. It’s effective for the funds gathered from the war chest to go back to the players that need them. But depending on raid activities, a guild may not be able to sustain repairs solely on the income gathered from raids. Thankfully there is an option to set a cap in place. Personally, I think the challenge rewards are due for an increase. The cost of raw mats and repairs seem to be going up but the challenge rewards have remained the same since last expansion (although, we did receive Scenarios to help offset that). Anyway, that’s a different topic for another day.

One would say that some of these policies are socialist.

But you know, Canadian.

Other guilds use different systems. Some lock down the bank. Others provide full access to everything. I’m not certain what differences a 10 man guild vs a 25 man guild would be when it comes to benefits. I imagine it’d be the same. If you look on recruiting forums for guilds, you’ll notice a common trend of raiding guilds providing flasks, feasts, enchants or a combination thereof. A recruit would expect that stuff at a minimum. This makes me wonder if the gradual change from players farming their own TUBERS in Felwood to the consumables on a silver platter have gradually shifted player mentality towards entitlements and the like. Don’t get me wrong, I don’t miss setting aside half a day to go farm TUBERs, Scholomance for Dark Runes, or creating a boat load of fire resist potions. Playing during vanilla gave me a whole new appreciation for the ease at which to access the resources we have today.

Now I’m curious. What benefits does your guild have in place? Do you agree with them?

Filed Under: All Stories, Guild Topics, Policy

Matticus November 1, 2012 2 Comments

The Things we Balance

Life is a balance. We balance our work lives and our personal lives. We balance academics with extracurricular activities. We balance beer with hard liquor (some of us, at least).

WoW’s obviously no different. With that in mind, I wanted to pose some things to think about. These are questions that most guilds and officer teams will find themselves in. Not regularly or often, but they’ll do happen.

Progression vs Gear

Time needs to be managed with precision. With 9 hours allocated to raiding, it needs to be used effectively. Going into this week, we were only 5/6 with Heart of Fear coming out. The intel and opinion we had from other players and other GMs was that the first two bosses of Heart of Fear would be easy. Our options were to go into Heart of Fear and try to get two bosses down quick or fall back to the Vaults and secure additional weapons and trinkets. Elegon still drops fantastic weapons and trinkets. For whatever reason, we’ve always had a problem when it comes to acquiring weapon upgrades.

The flip side of that argument? If we secure the kills, it helps us with our overall standings. In the long run, this helps us with attracting quality recruits.

Besides, rumor has it that Garalon is serious business.

Learning vs Stacking

New players and recruits need a chance to crack the lineup. They need to have a basic understanding and exposure to a boss so that they can get their feet wet. Not only this, there may come times when a regular player can’t make it and someone from the bench needs to be activated. Do we bring in the recruits and risk maybe a few wipes so that they understand what the mechanics are? In the long run, this is almost always the better option. Experience time in the raid is always a plus. On the other hand, if you’re on a limited raiding schedule, would you rather blitz through the farm stuff as quick as possible by stacking the raid?

Every wipe on farm means less attempts on the harder bosses for the week.

There are other types of balancing questions and acts that we regularly answer. But off the top of my head, those two are the ones that come up. I find that those two topics generally face the most disagreement. You can make strong arguments for both sides and it’s not always easy to answer it. It depends on what stage you are at an expansion and what the guild goals are.

As an aside, we’re hurting on ranged DPS at the moment*. If you’re looking around for a new guild for 25s, check us out (and that invitation is open to healers and other roles/classes).

So desperate that I switched over to Shadow.

Filed Under: All Stories, Guild Topics, Policy

Matticus July 22, 2011

How to Lose 14 Players in One Night

It took the guild 3 years, but it was bound to happen sooner or later.

I just lost over 14 players from my raiding roster.

It started out as a simple personnel disagreement. There was a quiet debate raging within me for some time. On the one hand, I understand the strains of progression raiding and the impact it can make to a roster especially on the drive to having flawless raid nights. We all want a mistake-free raid group with players who can ace every obstacle thrown at them.

But does that mean putting up with personalities you don’t agree with all the time? The game was getting to the point where it was no longer fun for me.

Actually, scratch that. The game itself was fine. The managing social dynamics and personalities aspect made the game not fun. All I ever wanted to do was kill internet dragons, with friends or otherwise. One of the policies I even had in place for players was that they weren’t required to be friends with everyone. They didn’t have to go to the bar with them or anything. Over time, however, I began to wonder if that was a standard I could hold to myself. I realized that I had a very difficult time doing that because of all the added responsibilities and inter-personal problems that I had to deal with as part of my rank. As a player, in contrast to being an officer or guild leader, the only person you really need to be cool with is the GM. If the GM isn’t cool with you, then there’s no point in being there. This goes hand in hand with the chemistry clause – The right for applicants to be rejected because they don’t “fit” with the guild.

Competence and likeability are not mutually exclusive. The players I’m looking for have both. But it seems that the higher the skill level you go, the more disrespectful people become. Why? I can’t help but wonder if it’s because they believe their skills can give them an excuse to act however they want and get away with it. I don’t want to deal with that. If a player is skilled but not likeable, I’ll end up showing them the door. If a player is likeable but not skilled, eventually a newer player will work their way in and take their spot. That’s just how it is going to be.

Respect the chain of command

For any budding officers out there, this is the most important rule. If you bring up an idea, any GM worth their salt will at least hear you out and weigh all the negatives and positives associated with it. It’s up to you to sell your perspective. But once the decision from the top is made, that’s that. There is no higher authority to appeal to. You’ll have a hard time finding a GM who says otherwise. Do not try to circumvent it even if you know every fibre of your being says it is the right or wrong thing to do. The only thing you can do is look inside yourself and decide if it’s worth leaving over. That choice is absolutely yours to exercise. There’s no contract obligations that force you to stay in a guild.

In this particular case, cliques were cliques. When it comes to social groups like this, nothing’s going to stop people from playing with who they want. Trying to would just cause a social group to leave and create their own guild. This was a scenario I actually had in my mind as a realistic possibility. I don’t take kindly to ultimatums or threats of leaving at all. Given the option between killing internet dragons with people I’ve shared beers and had a good time with versus players who are willing to throw other people under a bus at a whim, I’d rather shoot for the former. I absolutely love raiding but not at the cost of my own mental health. Leading a guild isn’t easy at all when it comes to executive level decision making.

I still maintain that is perfectly possible to raid in a progressive raiding environment with people who you enjoy playing with. I see it in other guilds all the time. It’s my ongoing goal to reach that state, current drama aside. The only thing I can do is look forward and exercise my recruiting skills. And what an opportunity!

The thing about hindsight is that it always occurs after the events. I wish I had gone on offense sooner and made earlier changes. I don’t know if that would have offset the events, but it means I would have been forced to start the rebuild earlier. You always think and second guess to yourself wondering if that was the right thing to do. Or if there was another alternative solution or another way. I can’t answer that because I don’t know. I felt I offered enough of a compromise by allowing a player to stick around in the guild and idle on our Mumble servers even if they weren’t in our raid team any no longer. But that’s not enough.

Regardless, I’m sure they’ll be fine. I know for a fact we’ll be fine. 9 out of 10 rebuild guilds don’t actually make it and I have zero intention of being a statistic.

I also may have made up said previous statistic.

My options

Do 10 mans
Look for another guild
Quit the game
Rebuild us back to even strength

10 mans are okay. I could go look for another guild. I could just retire from the game and step down from blogging and writing on WoW Insider.

Or I can pick my ass up off the floor, dust myself off and get back to work. I challenge you to find a GM more determined than myself. Am I saddened? Yeah, a little. Do I feel that I can recover? Oh, you bet I will. This is a great opportunity!

That being said, Conquest is open for business. Firelands 25 man raiding only and we’re presently 6/7. We’re looking for all players in any position. I think we’re stacked on Resto Shamans though. I have almost no melee DPS remaining so I’ll be entertaining Rogues, Warriors, DKs, Enhancement Shamans. Hunters, I have many of. But at this point I just need bodies. I’m interested in any caster classes. I’m also looking for hybrid specced tanks who can double as DPS (a main tank and an off tank position).

Join now

If you have any questions or want to discuss a few things beforehand, feel free to get in touch with me or Lodur anytime.

Filed Under: All Stories, Conflict Resolution, Guild Topics, Leadership, Personal, Policy, Raiding, Recruiting, Setting Goals

Matticus July 19, 2011 9 Comments

GMs Talk: Things We Share, Things We Do Not

<Apotheosis> must be sick of me whenever I pop into their mumble late at night. That’s Kurn’s guild. Every so often I like to drop in there and have a chat with another GM (who doubles as a blogger herself). Not too many of us around, I’m afraid. She doesn’t know this, but she plays a big part in making sure I remain grounded. When it comes to guild matters, there are certain unspoken rules even among the company of those similar to us. There are topics that we’ll talk about and others that we do not ever, ever discuss. It’s the equivalent of talking shop with others in the trade.

Stuff That’s Fair game

War stories

“And he’s slowly backing up pulling Arthas with him and then falls over the ledge! He just starts screaming over vent, Taunt! TAUNT! I fell off the ledge!”

Everyone loves a good war story. Hilarious events or tales of awesome heroics (that may or may not have been slightly embellished). It’s even funnier if it’s a player that both GMs are familiar with. Typically, whenever war stories are exchanged, there’s usually an important lesson that can be learned and applied. Both leaders walk away knowing more about how to avoid similar situations in the future. The exchange of knowledge means that only one of us would have to experience an event. We’ll then share it with our GM friends in the hopes that they can recognize the symptoms of a problem before it occurs.

In this case, like not tanking Lich King so close to an edge.

Policy

Anytime I’ve wanted to make sweeping policies that affected the guild or the raid, I’d try to consult with someone outside. I search for someone who’s familiar with a similar issue. Even better if the guild leader successfully implemented a policy in the first place. I also to try to get in touch with someone who wanted to put a policy in place but ultimately didn’t and listen to their point of view as well. An outside perspective can shed a spotlight on additional factors that weren’t taken under consideration. I listen to what worked well and what didn’t. Maybe some changes or adjustments were made after the fact to help smooth the transition over.

Speaking of which, I need a consult about whether or not I should implement a policy dictating that all raiders show up with pants worn at all times.

Strategy

This is another reason why I’ll consult with another GM. Sometimes we’ll run into a brick wall when we’re working on an encounter and I like to turn to other people outside who have done the boss. Oftentimes they can offer a little insight into a possible solution. Not everyone’s raid composition is exactly the same. But with strategy changes, you can usually account for that by getting a different class to try and do the same thing. Sometimes it’s a simple solution like moving the raid over slightly or altering the timing! Asking a “How did your guild handle this obstacle?” can sometimes lead to light bulb illuminating moments.

Evaluation techniques

Determining player performance is never going to go away in progression raiding guilds. We’re always looking for methods where we can excel and find tune the players under our raiding core. If a GM happens to be an expert at a class, it’s not a bad idea to pick their brain a bit and find out what they look for when gauging the effectiveness of players.

Stuff That’s Off limits

Current damaging drama

Any active, dramatic issues are kept off the table. I don’t like discussing things like ultimatums, problems or people just giving me a hard time without making certain things really vague. If the guild is going through a really rough time, a lid’s kept on it. However, if a problematic issue has been resolved and passed, I’ll classify it under the war stories category.

Exception: If it really does get to a breaking point, and every option had been considered, I’d probably shoot some ideas and get someone to play devil’s advocate and see if there’s a possible solution that was missed or we walkthrough scenarios of what would possibly happen. Sometimes it isn’t possible to do that within the guild.

Names

I tend to obscure names unless it’s someone well known to the community. If I’m describing a situation, I tend to go with the class or the role.

Example: I think Lodur’s moustache is compromising his ability to heal. Or worst yet, he’s using the moustache to heal.

Applicants

I’ve had players who leave Conquest apply to guilds of other bloggers and vice versa. As a personal rule, I never bring them up at all. As far as I’m concerned, the business is always between the recruit and the guild they applied to. I don’t ever ask about their application nor would I ever meddle in any guild’s affairs. I have a hard enough time running my guild and it’s not my place nor interest to run someone else’s.

Exception: However, if the player who applied did something particularly heinous like break into the guild bank or exploited in game, I believe it’s the duty of the former GM to relay the necessary information and then let them deal with it how they see fit.

Code 21

We never, ever talk about code 21 unless it’s under extreme circumstances. Sorry guys, it’s a GM thing.

And there you have it folks! If you’ve ever wondered what goes in the GM’s lounge, I can assure you that there’s no plot to take over the world or to gkick everyone from the guild. It’s mostly business and nothing to be worried about!

Filed Under: All Stories, Guild Topics, Leadership, Policy, Setting Goals Tagged: GMs, guild, Guild Leader, guild master

Matticus June 9, 2011 8 Comments

Does Your Guild Need Social Media Guidelines?

In a word, probably not.

More and more players are finding themselves on Twitter and Facebook. Guild members are adding each other as friends to all these other social networks and their thoughts are then broadcast which expose themselves to even moreplayers. There is always an inherent risk though. Much like the way companies operate, the wrong tweet or message could lead to getting fired or facing a penalty. I’ve witnessed cases where WoW guilds did very much the same thing.

One disgruntled player said something damning and they were pretty much run out of the guild.

With something like 10+ members of Conquest on Twitter, I keep an eye on it as much as I can. I prefer to address problems privately and directly. I don’t want to find out about issues via someone’s blog or their stream. At the same time, I recognize the need to vent frustration. It’s a fairly fine line to walk between presenting the best image for the guild and allowing people to just be people. I’ve written out a set of guidelines just to remind players who do blog and use social media to keep this stuff in mind before they start blasting stuff openly.

Recruiting is hard

Again, it’s partially about image control. Smart and tech savvy players might uncover blogs or tweets from individuals talking about a guild that they want to join. I’ve spoken with players before in the past who stated that while they expressed interest in joining Conquest, scouring the twitter list of players gave them pause because some of their thoughts about the guild was upsetting. The truth of that is going to vary. My point is that social media stuff has direct impact on the recruiting efforts of guilds. So if you’re sitting there complaining about how raiding has sucked because no one’s applied and people are getting restless and no one’s showing up or applying to the guild, how do you think that’s going to look to potential applicants? No one’s going to put in an application to a guild that looks like its on the verge of collapse. Granted, that guild might have a motivated GM trying to rebuild and put things back together. But tweets and blog posts that reflect negatively could hamper their efforts.

The Public Drama

Things like loot drama or so forth should be kept internal.

Now, I toe an extremely fine line when I write about players past and present. Years ago when Syd was still with me she and I had a philosophical disagreement. She felt that publically recognizing players was a good thing. I disagreed because there was a potential chance it could lead to elements of dissatisfaction from other players who felt snubbed at not being given the same treatment. From the GM perspective, I wanted to avoid the potential headaches that it would cause. I have no qualms when it comes to writing about certain situations, but I’ll go out of way to obscure select details. When it comes to blogging, I do it to help educate not to vindicate. I’m not one to hold grudges. But not every blogger out there shares that sentiment. Some use it to write about their thoughts without regards to the ramifications of what they’re saying.

At the end of the day, if any player gets to the point where they’re extremely unhappy about their situation within the guild, that’s something the GM need to address. Every solution needs to be considered even if it means dismissal. Sometimes a change of scenery is needed. If it were me, if I was tweeting and blogging about how upsetting my guild was to me, I’d take a step back and wonder what the heck I’m doing in here in the first place.

Another reason? Can you imagine getting into a public mudslinging fight? I would much rather have a conversation in private detailing a player’s shortcomings. If a player decides to take things public, then I can either walk away and take the hits or come back and publically rebuke them. For example, if I had a player who was particularly venemous and wrote a blog post about why they felt they should have gotten this item instead of that other player, that loot council sucked and that it wasn’t fair and so forth and I noticed that the post generated some number of comments, I feel obliged to reply to explain our stance.

So I might have to come back with reasons like this:

No actually your DPS wasn’t that high. You got out DPS’d by players who were under geared and who were doing specific things (like dispelling or doing gongs).
You’ve been missing the past 4 raids or have left early.
I’ve blown 10 battle res’s on you in the past 15 bosses. That’s 10 too many.

I don’t like embarrassing players in public and I’m thankful it’s never gotten to that situation. But I knew I wanted to create a reference for players who used social media.

I think there are many GMs out there who aren’t quite adept when it comes to things like public relations or damage control. They often want to take the easiest solution and run with that. Sometimes the easiest and fastest solution is to kick out the troublemaker without even trying to establish a conversation.

Note that I didn’t say it was the best. I just said it was the easiest and fastest.

Drafting the guidelines

It’d be stupid and fruitless of me to try to discourage players from using Twitter or from blogging. I can’t control that. At the same time, when I came up with the guidelines I wanted to ensure that the team had an idea of what was cool and what would give me headaches. I don’t like getting headaches. I get headaches from healing raids and figuring out how to tackle certain bosses. Those are good, acceptable headaches. I don’t want unnecessary headaches. They’re a waste of time.

When harnessed correctly, social media can be a strong asset for any guild. I’ve managed to recruit players, drive up interest and gain some raiding insight from players who use it. Its a neat way to meet new players and get a handle on different personalities.

When I came up with the guidelines, I approached it from the angle of encouraging players to think about their experience and how they wanted it presented to their followers. Keep things light yet professional. It was also a reminder to them that the leaders and I would always be available if there was something truly troubling them. Unless they seal and privatize their accounts, they would always represent the guild in everything they say or do.

In the end, like it or not, everything said online has an impact on the relationships around you whether you intend to or not.

I went through several drafts and revisions before I settled on this iteration of it.

Conquest Social Media Guidelines

These are the suggested guidelines for the use of social media at Conquest. Conquest members are encouraged to create, contribute, or comment on blogs, Twitter, Facebook, forums, online games, or any other kind of social media both on and off Conquest. If you do, you are kindly asked to understand and follow these guidelines.

We’re not here to censor you.

Principles

If you participate in social media, follow these guiding principles:

Understand and follow the Conquest Code of Conduct

Try to keep remarks meaningful and respectful—do not post spam, offensive or derogatory comments

Take a moment and think before posting

Respect confidentiality whether it’s guild related or otherwise

When you’re disagreeing with the opinions of other players, keep it appropriate and polite

Guidelines to Keep in Mind

Openness – If you are blogging or tweeting about your adventures and efforts in Conquest, don’t be afraid to disclose it. You are free to write and launch creative projects at your discretion. Projects like Redhawks’ Gaze and the LeetSauced podcastare maintained by the very same players who are a part of the guild and I have no intention of trying to restrict their creativity. Feel free to approach Matt for advice or assistance.

CommunicateProblems First – Conquest is a transparent guild. I don’t have a problem allowing players to vent. However, if you experience any severe problems with the guild or its leadership, you’re asked to approach the leaders first to see if a resolution to the problem can be found before taking it public.

Try to Stick to Your Expertise– I write about healing and raiding. I wouldn’t dream of advising a Mage on things like their rotation or stat weights. Don’t intentionally mislead players who may approach you for advice. If you’re not sure, do refer them to other players in the guild or other resources on the internet.

Your Words Have Effects– By saying you are a member of Conquest, every tweet, post and comment you make indirectly reflects upon the guild as a whole. This can have a severe effect when it comes to things like recruiting new members to when securing guild partnerships/sponsorships in the future.

Be Conversational– Have some fun interacting with your readers and followers. You don’t have to be mechanical and personality-less all the time. There are many interesting players out there. Don’t hesitate to reach out to them.

Accountability- What you write is ultimately up to you. I can’t restrict your speech. Being a part of social media as a member of Conquest reflects upon the guild, so treat it well. Follow the terms and conditions for other communities you are a part of.

The Grandma Rule- If you’re about to publish something that doesn’t feel right, think about whether or not you should post it. If your grandma or parents saw this, would you be embarrassed or worried? If the answer is yes, you may want to consider modifying or refraining from publishing altogether.

The Internet is Forever– Stuff that you put out there can be saved. When you publish information, any efforts to destroy it or render it anonymous might work. It also might not. If you’re not prepared to have something published for all eternity, re-work it or reconsider it.

This is your guild – If being a part of the guild gets to the point where the direction is severely upsetting to you causing you to start publically blasting players and its leaders, you may wish to reconsider your status within the guild. I have no intention of trying to keep players who have absolutely lost their desire to remain in the guild. I want players to be happy, irrespective of what guild they belong to.

Filed Under: All Stories, Featured, Guild Topics, Leadership, Policy Tagged: blogs, facebook, guidelines, rules, social medial, twitter

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