3 Points of Effective Raid Communication

This is a guest post by Blacksen of Blacksen’s End. Rumor has it this raid leader likes to play funky motivational music before every raid. Don’t forget to check out his blog!

Communication in raids has always been important. For most guilds, this means using some form of voice communication. Several fights require that all raiders are able to hear their raid leader and then make a tactical response. You need to hear about tank swaps on Festergut, Putricide, and Sindragosa. You need to hear requests for tanking cooldowns. You need to hear sudden tactic changes as the fight is moving. You need to hear your other healers when they’re debuffed on Sindragosa. The list goes on and on… Regardless of the fight, really, communication is a key element to successful end-game raiding.

I’ve struggled with communication at several points throughout my raiding career. A lot of guilds pitch that they "want someone who will talk on vent," but the reality is that communication can be intimidating for members, especially if they’re new. For raid leaders, it is essential to communicate effectively with your raid. I’ve found that effective communication made the difference between a wipe and a kill on several occasions.

What to Communicate

What to communicate can be a challenge for a lot of guilds. Whenever anyone says something on vent, be it the raid leader or some key members, the main goal is to have it invoke a significant and positive response. Simply put, you want things said during a boss encounter to evoke a response. Conversely, things that aren’t going to evoke much of a response shouldn’t be said on vent.

Bad example: Don’t call out inhales on Festergut. Very few people will respond (at most, 1-2).
Good example: Calling out tank changes on Festergut. Not only do your tank healers respond, but your hunters and rogues will also switch their misdirect targets.

Bad example: Don’t call out “run-out” after the pull-in on Sindragosa. By the time you say that and it’s both heard and processed by your raiders, the damage will have already been done – your raiders are either already running or already dead.
Good example: Calling out "pull-in soon, get ready to run out" on Sindragosa. Players who would have been tunnel-visioning are made more aware that they’re about to need to turn their camera and run.

Plan it out

Plan out what you’re going to communicate before the fight. One of my most common mistakes as a raid leader is not planning out communication before the pull. In the past, I’ve had an expectation that everyone will know what to communicate, and that’s all we need. With every new fight, however, I find something that’s not really obvious but probably should be communicated. Tell people before the pull exactly when they should talk on vent.

One thing that a lot of people can struggle with is balancing specific calls with general calls. Whenever you’re making a raid call, you need to know when to specify something and when to speak generally.

Bad example: Tanks asking "can I get a cooldown?" The term "cooldown" is too broad. Does intervene count as a cooldown? Raid-Wall? Guardian Spirit? Pain Suppression? Which cooldown do you actually want? The raid needs to specifically know. Asking for just a “cooldown” could result in getting multiple cooldowns wasted by stacking on top of each other.
Good example: Tank asking “can I get Guardian Spirit?” Now we know which cooldown you specifically want.

Bad example: On the Lich King’s Valk’yrs, it would be bad to say "I need a backup stun.” This risks random stuns getting thrown out on all the Valk’yrs by random people. We need to know which Valk’yr needs the stun, and who you want to execute it.
Good example: Saying “Thine, backup on Square.” Thine, a specific raid member, now knows that he needs to execute a backup stun on square.

Specific raid calls are another area in which raid leaders risk becoming unclear. In some cases, it’s better to speak generally rather being specific.

Bad example: Saying “Blistering Cold soon” on Sindragosa. This tells us nothing about the response or how most raiders conceptualize the pull-in.
Good example: Saying “Get ready to run out” on Sindragosa. This tells us what’s about to happen and the needed response.

Bad example: When an aura mastery is needed, it’s pretty cluttering to say “Warel, use aura mastery shadow.” Most of the time, it’s obvious which aura mastery is needed.
Good example: On phase 3 of Professor Putricide, all I need to say is “Warel, go” and he takes care of the rest.

Consistency

Be consistent with raid calls. While a lot of my friends have joked about how I sounded like a broken record player, the fact is that consistent calls lead to a consistent response.

Bad example: On Heroic Lich King, saying "Shadow Trap Ranged" followed by "Trap on healers plus ranged." Each call requires processing – your raiders can’t build an association between the phrase and the response.
Good example: On the Lich King, saying “Necrotic Plague in 3” every single time necrotic plague is about to be cast. This instantly prompts your members to be aware and ready for the impending debuff.

Lastly, let’s talk about how raiders should communicate. Getting raiders to communicate the way you want can be very difficult, but once they get into the loop of things, most of them will execute everything great. The most important concept of raider communication is telling us what needs to happen, not what already happened.

Bad example: On the Lich King, a disc priest calling out “I’m picked up” generally doesn’t mean anything. It requires your raiders to connect “disc priest is picked up” to “oh, this infest is going to be bad.”
Good example: Saying “Watch Infest.” Now all of your raiders immediately know the consequences of you being in a Valk’yr.

Bad example: On Sindragosa, having a healer say "I’m Unchained" means nothing. This requires all other healers to know everyone else’s healer assignment.
Good example: Saying "Watch Group 4" gives us information. Now all healers know the consequence of you being unchained: group 4 needs more healing.

Bad example: Saying “Oh S***” on any fight. Random expletives don’t give us any information and just put people on edge. We need real responses with real information.

Note: Matt is extremely guilty of this. Don’t do it.

Your raiders will also thank you if you tell them exactly what you want said. Tell them the exact phrasing you want. This will lead to a more consistent environment and thus more consistent responses. It takes the burden off of individual raiders for coming up with what you want said, and will likely make them very happy.

Nearly every hardmode raiding guild has a vent atmosphere during fights. If you find yourself wiping due to seemingly random things, see if communication has an answer. Communication is generally an easy problem to address as it has very little to do with tactics or individual skill, but more preparation and consistency. You can sometimes beat the more challenging elements of a fight just by clearer and regular communication

Merging Raids: Step One

So, you’ve got a core team of raiders. People whom you know are dedicated to the same goal that you are, whatever that may be. Despite your best efforts, you’re constantly short a few. You find yourself stretching to find good raiders. In your virtual travels, you come across another team that seems to be experiencing the same dilemma. Is it the Twilight Zone? Are you looking at your own team looking back at you? No. You’ve simply found a common problem amongst raiding teams: coming up a little bit short. A five-letter word starts materializing in your head. You try to fight it, but you start to give it more and more consideration: Merge.

That’s where I’m at. Well, where we’re at. My goal is to walk through the different phases of merging two struggling raid teams. Obviously you’re going to run into some of, if not all, of the following issues:

• Deciding if merging is right for you.
• Arranging & discussing the merge.
• The first raid night.
• Possible shifts in gameplan (or should I say, “raidplan”)
• Potential headaches.

Is it the right choice?

As I’ve mentioned before, I decided to craft a 10-man raiding team with some of my closest friends. We all got together and decided that this is what we wanted to do.  We’re part of a slightly larger guild that likes to do whatever anyone feels like throwing together. However, it’s always been this core crew of us that always wanted to progress through raids. Let me introduce you to the crew:

- Arcas, 80 Arcane Mage – Jayme, a good friend of mine that I met while working at a piano bar in downtown Chicago. Similar mindsets, a blast to hang out with, etc. I’ve come to call him one of my closest friends.

- Naryamas, 80 Prot Warrior – Sam, a good friend that we’ve been playing with since we were all level 40s early on in the Burning Crusade expansion. He’s always dedicated to helping out, and is always the first to be open to suggestion. **Solely a tank**

- Discotheque, 80 Resto Druid – Scotty, another good friend since the same time we met Sam. Former Art teacher, now a Graphic Designer in Texas. Engaged to his girlfriend. Jayme and I will be flying down to Texas for the wedding. **Solely a healer**

- Kevorkian, 80 Death Knight – Aaron, some kind of genius when it comes to Nuclear Physics. Yet, when he came to Chicago to visit Jayme and me, we definitely made sure he’d lose some brain cells to some drinking around town. Awesome guy, can play the “bad cop” really well. **Can Tank or DPS**

- Dralo, 80 Paladin – Dave, this is the guy you’d want on your side in a fight. Not only vocally, but physically as well.  Former Army Ranger and holder of random wisdom. Regardless of the actual cause of a wipe, “it’s Dralo’s fault.” **Can be Holy, Retribution, or Prot**

- Jalla, 80 Arcane Mage - Pat is our newest acquisition. A cool guy from Boston, he grabbed a PuG slot one night, and now we can’t get rid of him! Only kidding. He’s become an awesome raider and team member to have around.

-Thespean, 80 Shaman – Me, David. I’m the “politician.” I just want to make sure everyone’s happy. =) **Can be Enhancement or Resto**

That’s who I would consider to be the “core” of this team. We have other members in the guild, but these people are the ones that seem to be the A-Team. I struggle because I know it’s borderline elitist to think of the guild that way, but it’s true. Here’s why:

The Core vs. The Friends

The Core consists of the people that usually show up on time when they click “Accept” on the invite. If they know they’re going to be late, they make someone aware. They’re usually always prepped with gems/enchants for any gear they may pick up that night. They have flasks and their own food at the ready, especially if it’s a Well Fed buff that you can’t gain from Fish Feast (Haste, etc.).  They study the fights beforehand and hold enough wherewithal to know what their classes bring to the fights. This is always key on progression nights.

The Friends are people that, unfortunately, say they want to progress, but they don’t put the level of effort forward that the Core does. Simply put, they show up late (if at all), aren’t prepared for fights, take random unannounced AFK breaks, and need constant re-explanations. It’s not that they’re bad people by any means, but the Core just doesn’t feel that the Friends are on the same level as we are. That’s tough, because we like playing with the Friends a lot. They tire of progression fights easily, which makes forward motion tough to maintain.

Raid in the Mirror

As hard as we’ve worked, we always find ourselves just shy of a full raid. Even though we may reach ten people, one is usually a frequent fill-in or is a Friend that’s not too reliable.  I’ve had friends like Derevka and Avalonna from Talesofapriest.com bring alts over to come help. Lodur has offered his help as well, but once Cataclysm hits, each of them goes back to their respective raiding crew to do the new content. Recruitment on Nazjatar is slim at best. I’ve had great response from people that are interested in raiding with us, but it’s a lot to ask for someone to completely transfer to a new server, especially to a guild that’s not at the breaking edge of content. We’re not World First, we’re not Server First, we just don’t desire to be on the cutting edge. We want to be on our own cutting edge. In general (there are always exceptions), people tend to transfer servers for much more hardcore-style progression. Since that’s not us, our recruiting is harder.

We found another guild on Nazjatar that’s having similar issues. Almost point for point, they struggle with similar problems. Although they have a bigger guild than we do, they just don’t feel they have the roster for the kind of raid they want to do. With Nazjatar recruiting being very slim, they also hit a similar wall.

The Deciding Factor

We had one raid night that just wasn’t pretty. I had to call people to get them online (after they clicked “Accepted”). We started about 30 minutes late. After a good raid the night before, there was just no focus, and the Core noticed it. We were having to explain and re-explain assignments. People had to leave early, but we couldn’t get the group focused to make the best of the time we had. People randomly left because friends wanted to hang out (I’m all for friends, but stick with a committment you made). One of our AFKs ended up being gone for about 20 minutes. Our warlock said she would be 15 minutes late, but she didn’t show up until over 90 minutes later.  In just over an hour of raid time, we got one boss down, and that’s it. Once the raid got called, we were ready to bring up the merge to the other raid team.  Those of the Core that were online all agreed. Putting aside our nights and not having similar dedication from other members just wasn’t fun for us.

And so the conversation began, which I’ll cover in the next post…

Have you dealt with a possible merger? What other issues have you had that pushed you towards or away from the decision?

Email: Elder.Thespius@gmail.com | Twitter: @Thespius | Listen: Raid Warning Podcast

 

 

 

Shadowmourne: What do you do with Vanity?

We completed out first Shadowmourne tonight. Fifty (the guy who we gave it to) literally leapt out of his chair and did a lap around his front lawn screaming. Everyone gathered up in front of Darion and watched the 30 seconds or so of RP. Then we took the first step of starting work on the second Shadowmourne with another shard.

And I fear the most difficult decision will come soon when we take down Arthas this week.

Reins of the Crimson Deathcharger
Muradin’s Favor
Jaina’s Locket
Tabard of the Lightbringer
Sylvanas’ Music Box

Several of these items will come from the Unsealed Chest when it is looted. There are two ways we can approach this:

Reward it

Randomly distribute them to our veteran players as a reward and as thanks for getting the group this far. These guys (and girls) have earned it. Everyone that’s contributed to our progression past or present helped make it possible.

Sell it

There is another option. It would be to sell some of these items and place the funds into the bank. On Ner’Zhul, it is not uncommon for the mount to go in excess of 100k. The trinkets will probably fetch 40k-50k gold if not higher. A couple hundred thousand here, a couple hundred thousand there, and pretty soon we’re talking real money.

What would the money be used for?

It would essentially bootstrap this guild into Cataclysm.

1: Professions leveling – Dedicated augments or crafters can utilize some of the gold to power their professions to maximum level so we can gain access to the gear and the enchants or gems quicker. Every item we craft means 1 less item we have to depend on RNG for when we begin raiding operations.

2: Consumables – We wouldn’t have to worry about flasks or consumables for a long time. We can simply purchase the necessary herbs and pump out our own without having to rely on donations of time or money as much.

3: Repairs – On progression nights, we can toggle this on to help cushion the blow of repairs. I’ve seen what a single night of repairs will cost the guild and I had to shut it off because we couldn’t sustain those kinds of costs.

Our current reserves are fair. We have a little over 70k gold from donations and selling of BoEs and other items in the books. No matter what happens, I anticipate there will be some disgruntling. Not everyone’s going to be happy and I’m going to have to prepare for the worse case scenario no matter what decision I make.

I may offer it to guildies first and give them a first crack at purchasing before opening it to the general public.

I had to field several concerns expressed by players on how this gold could help our guild in the present? I told them straight up that it wouldn’t be used immediately. It would be placed in our vaults until the expansion arrives. I’ve stated my commitment for Cataclysm. This guild, this blog and myself aren’t going anywhere.

Of course, things might change. I might meet some incredibly hot young woman at school or something.

But let’s get real.

Assuming you were in my position, what would you do?

Current Legendaries Don’t Count?

I’m wearing a sad face.

The guild rewards you guys are seeing in game are not hooked up yet. Guild rewards have 3 requirements that must be be met before you can use them. First and foremost, they must be unlocked via a guild achievement. Let’s just say, that for example, you need to complete the new guild achievement "We are Legendary" in order to unlock the Dark Phoenix. That achievement requires the guild to gain access to all 6 legendary weapons currently available in the game. (note that all guild achievements start on Cataclysm launch, so anything you have now will not matter, it must be done with your guild after launch)

Source

It appears my Val’anyr will not count towards that guild achievement. I wonder if it’s because of a technical implementation or what? I understand that players come and go. I’m aware that guilds will rise and fall. Is that alone a valid reason to punish the guilds who are still around who have legitimately worked hard on current content (when its relevant) to earn those weapons?

The Wrath weapons had quests related to it. It would seem easy to simply do a check to see if that player had the quest complete. Otherwise, an inventory check might be needed for older weapons like War Glaives or Thoridal.

Getting Val’anyr took us about 6 months from start to finish. We’re very close to finishing our first Shadowmourne (7 shards away). Knowing that we have to go back and redo or reclear most of the older instances for it even though we already have some of them just so that it counts seems odd to me.

Or maybe there will be 6 new legendary weapons added in Cataclysm.

Or perhaps We Are Legendary won’t end up being an actual guild achievement, but more of a Feat of Strength.

Your thoughts?

Behind the Scenes: Loot Council

This might end up being one of the longest and most in depth posts you’ll ever read here about the loot council system. I tweeted a couple of weeks ago asking if people would be interested in an example of what happens to go on behind the scenes when loot is being decided. A resounding number said yes!

Took me about 7+ hours to conceptualize, write, and edit this one. Thanks to my guys for their help and suggestions.

What is loot council?

It is basically a group of players who decide which items go to which player when they drop in a raid. And before you say anything, yes it is entirely prone to favoritism. And yes, it is possible for it to be corrupt. Keep in mind though, the effectiveness of loot council is entirely dependant on your loot council. If they are nothing more than sniveling, selfish players who award loot only to themselves, then yes that is a problem. But if your loot council has progression first and foremost in mind, then it’ll work out in the end.

It’s not about being fair

A lot of players make the case that it isn’t fair.

You’re absolutely right.

Loot council is not designed to be fair.

In fact, it is far and away the worst system when it comes to fairness. Fairness is going to very by player and by situation. If a really awesome trinket drops, does it go to the new player who’s still using that 219 trinket who just joined the guild? Or does it go to the veteran who wants to replace his 264 trinket with a slightly upgraded version? Strong cases could easily be made for both. You could argue that that the new player would benefit the most from it as its the biggest upgrade for him (and consequently, overall raid DPS would increase). On the other hand, it could be used as a reward for the veteran for his consistent attendance and performance and that he deserves it (and has a higher chance of it sticking around in the guild as opposed to someone taking it and leaving).

When I pick out my council, I give them free reign on names and selections. They can only pick from the players who have listed themselves. They don’t have to give reasons for their judgments. Ultimately though, the one criteria I instill upon them is to do what’s best for the guild. If it means awarding a freshly minted player who just joined the guild with a trinket, that’s okay. If it means handing it off to a veteran, that’s okay too.

Every case is unique. We don’t operate on precedent because we can’t afford to “handcuff” ourselves in that manner.

Who is on it?

I try to maintain a fairly balanced class composition on the LC. It looks something like:

1. Healer
2. Tank
3. Melee DPS
4. Ranged DPS
5. Other (Usually another ranged DPS, but it varies)

For me, the two criteria it takes to sit on it are both:

a) Basic knowledge of other classes and what’s desirable stats for them
b) Actually wanting to be on it

A surprising number of players I’ve approached over the 2 years have said they were hesitant to sit on it because they weren’t sure if they wanted that pressure or that power. I don’t want a player that screams “PICK ME PICK ME PICK ME”, I try to go after players who are willing to do it but are fine if they don’t.

If there’s some sort of bias detected, that council member is restricted from voting. For example, if someone’s fiancé or girlfriend or brother is up for an item, that council member would not be allowed to say anything. They can provide advice or notes, but that’s it. When that happens, an officer steps in temporarily and takes their spot. The same thing happens if it’s an item that a loot council member wants: They’re not allowed to vote (unless they pass). We try to minimize the obvious biases as best as possible.

Confused? Not every loot council member is an officer, that’s why an officer can periodically make a decision to fill in.

Loot council usually rotates after a month to several months depending on a number of things (Where we’re at in progression, boredom, “freshness” factor, etc).

Members have a say too!

In 80% of the loot decisions, we don’t actually have to come to a ruling. Back when we formed, Syd and I added a slight twist allowing our members to decide if something truly is an upgrade for them or not. Check out my macro:

LOOT OPTIONS
Int = You want and is a main spec upgrade
Pass = You want it, but can afford to wait or will not be using right away
Off = Off spec item
Say nothing = No interest in item

Yes, it’s tiered. Saying Interested signifies immediate desire and that it’s usable. Saying pass means you want it, but you won’t be able to use it until you get another piece of gear (like hit rating adjustments) or its a relatively minor upgrade (going from a 251 level item to a 264).

Anyway, I’ll give you a few of the loot scenarios and some of the decisions that I made. Keep in mind, there’s 5 of us. When someone says they want something though, we’ll ask them to link the current item that they wish to replace.

Give you an example:

[Coldwraith Links] has dropped.

Loot Master: 5
DPS warrior: Int [Vengeful Noose]
Loot Master: 4
Death Knight 1: Int [Coldwraith Links]
Death Knight 2: Int [Coldwraith Links]
Loot Master: 3
Loot Master: 2
Death Knight 3: pass
Loot Master: 1
Ret Pally: pass
Loot Master: -

Right off the bat, we’ll strike Death Knight 3 and our Ret Pally off the list. They both want it, but for whatever reason, they’re willing to wait or not able to use it (or are just being generous because maybe they’ve gotten a bit of upgrades that week). This case is one of the tougher ones we’ve had to deal with because all 3 partys’ could make a strong case for themselves.

But it’s easy in that since any of them could use it, the whole guild would benefit anyway regardless of who got it. I’m thinking big picture at this point. If memory serves, I think we gave it to Death Knight 2 because Death Knight 1 had gotten something earlier that night or that week. Honestly, it was a coin toss between the Death Knight and the Warrior.

Let’s do a tier example.

Conqueror’s Mark of Sanctification

Holy Priest – Int (42 badges) – Has no tier piece
Shadow Priest – Int (33 badges) – Has 1 tier piece (Shoulders), 251
Prot Paladin (off tank) – Int (60 badges) – Has no tier piece
Warlock – Int (60 badges) – Has 1 tier piece (Legs), 251
Ret Pally – Int (55 badges) – Has 1 tier piece, (Shoulders) 264

Let’s travel back in time a few months where tier tokens were still relatively new and not many players had tier pieces equipped yet. When it came to tier, we looked at factors like the amount of Emblems they had. We also wanted to know if they already had the 251 level tier pieces. We also had a quick chat with the players to really figure out which set bonuses were okay and which set bonuses were jaw droppingly awesome. Our mindset with tier is that we knew it would be a constant drop rate. We wanted to try to spread it out as much as possible. It was up to the raiders themselves individually to do dailies or whatever they could to get as much Frost Emblems as they could. Over a span of several weeks, our accessibility to tier would increase anyway. It was our job to determine who got what tier first.

Keep in mind, at the time Saurfang was the only boss who dropped tier at the time.

The first thing we looked at was how quick the token could be spent and used. The Shadow Priest would have been able to upgrade their tier shoulders immediately. The Holy Priest would need another week or two to purchase the 251. The Prot Paladin would also benefit and has not bought any tier yet. The Ret Pally already received one from the week before, striking her from the list. It would’ve been a tough call between the Warlock and the Prot Paladin. For me personally, I would’ve awarded it to our Warlock. It gives him immediate access to a 264 piece and a 2 piece with the shoulders.

Conqueror would drop again and it would’ve been pretty easy to “map” out the next few drops anyway.

Phylactery for the Nameless Lich (heroic)

Loot Master: 5
Shadow Priest: Int Phylactery of the Nameless Lich
Loot Master: 4
Warlock: Int Muradin’s Spyglass
Mage: Int Eye of the Broodmother
Loot Master: 3
Loot Master: 2
Loot Master: 1
Shadow Priest: pass
Loot Master: -

Here’s some background information. Both the Warlock and the Mage joined the guild the same day. The Shadow Priest has been around for 9 months as a regular raider. Our Shadow Priest notices the trinkets the other two are using and realizes it would be a better upgrade for the other two and decides to withdraw his name from consideration. Seeing as the Mage and Warlock are new and that extensive notes have been taken so far on their performance. The Warlock has been performing extremely well with top 5 finishes on most boss fights. The Mage is about average to below average (10th-15th with massive fluctuations). Unfortunately, the Warlock was mind controlled on Blood Queen because his target had already been bitten. In terms of drops, the Warlock had received no items that night and the Mage received both a Vanquisher token and a neck upgrade (both immediately used).

It’s now down to the battle of the recruits.

This is one of those “investment” type calls. Who are we most likely to keep? Who is most likely to go? We don’t know. It’s difficult to gauge that especially on a day 1 (a little easier after week 1). Do we give it to the Warlock as a reward so far for his efforts (except for the blown bite)? Or do we give it to the Mage to escalate his gear further? We’re aware that his DPS isn’t as high as the rest and it would really bring it in line. But he already received two items that night.

Those were just some of the questions that ran through my head. Ultimately, the Phylactery would’ve been an upgrade for either of the two. And for me, I would’ve sided with the Warlock just for the sake of even distribution.

Heroic Solace of the Defeated

Holy Priest – Int – Heroic Althor’s Abacus, Glowing Twilight Scale
Disc Priest – Int – Talisman of Resurgence, Glowing Twilight Scale
Resto Shaman – Int – Heroic Althor’s Abacus, Purified Lunar Dust
Resto Druid – Int – Ephemeral Snowflake, Heroic Althor’s Abacus
Resto Druid 2 – Int – Ephemeral Snowflake, Talisman of Resurgence
Holy Paladin – Int – Sliver of Pure Ice, Althor’s Abacus

Let’s try some healing trinkets. They are one of the biggest headaches in the game due to the number of players that want them when they drop. For me, when a player gets two powerful trinkets, I cut them off for the rest of the expansion. Again, I want to minimize the number of wasted drops. No point for us giving a trinket to one person only for them to replace it the week after when another player also could have benefited from it.

Here’s the information:

The Holy Paladin is entering finals for law school. He’s already declared that he will not be able to show up for the next 3 weeks. The Resto Druid received his Abacus earlier that week.

Ugh, tough decisions. The Holy Priest is just being plain greedy, so he gets struck. He’s already using trinkets that will last him the length of the expansion (probably that Matt guy who wants it, greedy bastard). The Holy Paladin could also put it to good use, but it won’t be effective for the next 3 weeks. The Resto Druid already got something that week, he’s out. Resto Druid 2 missed out on 2 straight progression raids without letting anyone know. Now it’s down to the Disc Priest and the Resto Shaman.

Looking across the board and seeing how everyone (and their mother) seems to already have an Althor’s Abacus, I’d award it to the Resto Shaman. The Disc Priest could benefit from an Abacus or a Solace. The Resto Shaman could use the Solace and then be done for trinkets for the expansion. It’s a narrow decision, but it ultimately gets awarded to the Resto Shaman because the Disc Priest trinkets could be completed with any of the 2 above options.

Final thoughts

Generally, most items take seconds to resolve. The ones that take the longest end up being:

• Weapons
• Trinkets
• Rings

Those take the longest because many classes have vested interest. Look at an item like the Ring of Rapid Ascent. It’s one of the top items by practically everyone (casters and healers).

Granted, we do make mistakes. For every 4 or so good loot decisions we make, there’s a bad one that bites us in the ass. A Glowing Twilight Scale was handed off to a Paladin because no other healers wanted it at the time. He left after 2 weeks. We passed a Deathbringer’s Will to a feral Druid who had been a long standing member of the guild before he departed to try his hand at a higher progression guild. Since the inception of the guild, we’ve had over 115 players contribute to the success of our raids and for various reasons, they have dropped out and retired (Getting married, moving, getting yelled at by SO for too much WoW time, school, work, etc).

I have never had a single player leave and cite the reason for their departure as “unfair loot system”. We have a strong recruiting process and players that (we think) are self-centered when it comes to drops don’t usually make it past week 1.

It takes a dedicated and unique organization to make this loot system work. Everyone needs to be onboard with it and absolutely must buy into the system. That’s the reason it works. It’s because players understand it isn’t always about loot.

In the event the council is evenly split or unable to come to a decision (say an item benefits 4 people on the council and they all want it), then any officers present will make the call. If it’s a 5 way split (which rarely happens), another officer is asked to make a pick so that it becomes a 2-1-1-1-1 decision. Lastly, for anything that cannot easily be decided, I invoke what’s called the Matt’s a loot whore clause. It usually happens if there’s a number of loot council players or officers who are either absent or unable to vote. If that occurs, I make the decision regardless of whether I can vote or not. If I’m not present, that falls to the raid leader, then the main tank, and on down the chain of command until its resolved. 

Remember, we have a raid to run and bosses to kill. We can’t spend all that time debating. Unless it’s a Deathbringer’s Will, it’ll drop again.

We’re not completely infallible. Just like referees, we make bad calls too. But hey, this system isn’t for everyone. But it definitely works for us (we took down heroic Putricide last week on 25 man, and that guy was a nut case).

While I suspect a number of you won’t agree (and will continue to disagree) with this system, I hope this post has at least shed some light on how a guild could do the job. I know of a guild where a Shaman immediately LC’s mail gear to himself for all 3 specs. It’s unfortunate that cases like that happen, but they do exist. I wanted to write this to illustrate that not every guild or loot council is corrupt (at least, not intentionally).

When a Raid Member is Not a Team Member

Quick summary: When the announcement was made that 10mans and 25mans would be on the same loot system, I cheered. All things considered, I just enjoy the feeling of 10mans more. More responsibility on each member, the boss fights can be less forgiving.  Because of work reasons, I had to take a break from Unpossible, Lodur’s guild.  As much as it pained me to lower myself to the bench, it needed to be done.

In that time, I’ve been pieceing together a 10man team that will be Cataclysm ready. Starting with a core group of players that I’ve been gaming with since Pre-BC, it’s starting to flourish. And now, the tale begins…

First Incident

We’re keeping it simple. As our guild name implies, this is a Team Sport. Everyone plays a role. Those of us that are “raid leading” are putting forward the effort to bring these people together. We’re not the “you need #### gear score” or the “link acheivement” type. As I’ve posted before, it’s more about the people than the gear/class/loot. I’ve downed Arthas on 10man normal with Unpossible, but killing Putricide with my friends gave me an even bigger rush.  It may sound crazy, but it’s true.

We’ve been doing what we can to accomodate schedules. We’ve found that Tuesdays and Thursdays yield the most guildies. So, I put up the signups on the calendar. People click Accepted/Declined/Tentative. If they click Tentative, all I ask is that they contact me when they know ‘yay’ or ‘nay’. They all have my email, as well as my cell phone number. This leads me to “Kevin” (not his real name).

The first time Kevin signs up for raid, he lists himself as Tentative. After being a random no-show, the next time I see him, I simply say, “Hey Kevin, sorry we missed ya Tuesday. If you sign up as Tentative, would you mind shootin’ me a text when you know if you can or can’t make it?”  He replied, “Dude, that’s why I signed up Tentative.”  “I know,” I respond, “but I just need to know if we’re waiting for you or moving on.”  “Oh yeah, sure.  Sorry man,” was his final quote.

Second Incident

Kevin signs up for the next night as Tentative. Totally cool. Obviously, real life takes precedence over WoW, and it should. Time ticks down to the first pull of the raid night. No text from Kevin. No email. No in-game mail. His status still listed as Tentative.  So, I text him. His girlfriend has been sick, and he’s taking care of her. ”Oh, sorry to hear that. Awesome you’re taking care of her. If you could just shoot me a text if you know you’re not gonna make it, that would help out a lot.”

His reply: “Yeah of course, no problem.”

Third Incident

This time, Kevin signs up as Declined. He sends me a whisper, “Hey, I’m signing up as Declined because I’m not sure I can make it or not.” I say, “Cool, we’ll count you out for the night. If that changes and you can come, just text me and we’ll see what we can work out.” “Yeah cool!” is all he says.

Raid starts a little late because our MT got bogged down with work and needed time to do it. We grab a couple new Applicants to the guild, a few of our usual non-guild friends we raid with, and we set off into ICC to at least get through the first wing.

Approximately 3 hours after the raid was scheduled to start, Kevin signs on.  “Hey guys, how goes ICC?” “Pretty awesome, actually. We just started,” I answer.  Raid continues, we only get through Saurfang with the 45 minutes we had before we started losing people to family, work, sleep, etc.

Face-off

After the raid is over, I get a whisper from Kevin. Here’s essentially the conversation:

Kevin: “Hey man, whatever happened to Team Sport?”

Me: “Not sure what you’re getting at.”

Kevin: ”You had 3 Applicants and 2 PuGs in there. What happened to full members getting priority?”

Me: “Well, you signed up as Declined, and didn’t let us know you were coming.”

Kevin: “The Team Sport I know would boot one of the Applicants or PuGs to get a full member in there.”

Me: “Actually, that’s not the way it’s been. If you would’ve given advance notice you were coming, maybe we could’ve work ed something out. I’ve made myself available for you numerous times to get in touch with, and you haven’t taken advantage of it once. Just because you wear the tag is no guarantee, Kevin.”

Kevin: “Whatever dude, I’m out”

**Kevin leaves the guild.

You get the point. I was also called selfish, and accused of not caring about the Team. In actuality, it’s because of this team that we’re trying to make it work. The core of us could go anywhere to raid. We could join random guilds just so we could see and conquer the endgame content, but it’s not how we want to do it. Building and filling out this group is vastly more important to us. If other guild members are up to the task, awesome. If not, no big deal, there are other options to explore.

There’s only so much reaching out we can do.  We can’t do much for people that don’t reach back.

TL;DR – Raid Leading is hard.

**If you’re interested in possibly becoming a part of this team, email me at the link provided below. We’re building a small 10man group of talented and friendly team players. Particularly looking for dps with off-specs in healing/tanking. Even if you don’t fit that bill but are still interested, email me all the same**

Email: Elder.Thespius@gmail.com | Twitter: @Thespius

Halion Down and the Failure Rate

After about two and a half hours of wiping, we managed to secure the Ruby Sanctum (25). I have to say, the amount of coordination and movement made that fight fun for me to heal. Unfortunately, the logs for that encounter don’t appear to be fully functional yet. But all the mechanics, the moving, and other stuff helped reiterate to me that the encounter designers still have tricks up their sleeve. We were one of the few early guilds on the server to have taken him down (possibly the first, but I’m not sure). I suspect other guilds were working furiously on hard mode.

The trash is a nice reminder that we still have crowd control and Misdirects to start pulls. AoEing stuff isn’t always a solution. Hibernate comes in handy here (and don’t forget to split up the trash).

Every once in a while, I get a question that sounds something like this:

Hey Matt, why does your guild suck?

I usually interpret it as “Why is your guild behind on progression?”

There’s a variety of reasons. The biggest one that hit us a month ago was the attendance boss. I knew that I had a window narrowing to take down Lich King otherwise it would become extremely difficult to get things going again. I wasn’t just happy when we killed him. I was immensely relieved. It was a lot of pressure and weight off my shoulders because a kill, even with a 20% buff, was enough to help us get noticed. With some luck, maybe we won’t get stoned by the attendance boss.

The failure rate

I am personally of the belief that every player has some sort of failure rate. That is, that player has a chance where they will cause a mistake that potentially leads to a wipe. Whether it happens to be awareness, computer issues, latency (or the fact that the latest patch just destroys their computer after an hour), for whatever reason that player is going to screw up.

No, in fact, every player is guaranteed to screw up at some point. What separates them? The fact that some people don’t individually screw up as much as compared to others. For example, maybe one player screws up 1 in every 5 raids and another player screws up 1 in every 30 raids. And we’re talking minor things like not running out of fire, not dispelling an effect fast enough (for which I am guilty of), or not using a cooldown at the right time to catastrophic errors like dropping a Defile in the middle of the room or missing a bite on Blood Queen and getting mind controlled. Failure rates are going to fluctuate among players due to all sorts of factors.

After being a GM for over two years now, I think I finally learned an important lesson.

• No matter how much gear you give a player.
• No matter how much coaching and training you provide.
• No matter how many tips, videos, and suggestions you send their way.
• No matter what kind of technology they invest in.

There is always a chance that their success rate will not increase at all. Not every player is going to improve.

Right now, I’m in the midst of internally reviewing everyone. I don’t expect every player I have now to stay when the expansion debuts. Some will move on and change guilds to suit their style or times. Others will have to deal with life stuff like getting married or school. I know that I will be committing to another expansion for sure. Cutting players is something that I still haven’t quite properly learned how to do. I know the process. I know the words. I wish I knew where the resistance is and how to lessen it. I find myself reviewing players and raids, who stands out and who didn’t.

You know what I realize?

Unfortunately, it’s always the misplays, misclicks and mistakes that are engraved in the memories of raid leaders and officers everywhere. We’re built to remember when people screw up, not when they excel (unless when they really stand out and shine). Do you find it odd that when things go well, when everyone is executing as they should, nothing is really mentioned of it? It’s like like it’s completely expected. It’s just another typical raid night. Things are as it should be. Accomplishments and clutch plays just seem to be taken for granted.

I don’t know where I was going with that.

Besides, we still have several months until the expansion. Even though it may not matter as much anymore, it’s still satisfying for me to take down this stuff on hard mode. I often wonder what it’s like in top 500+ world guilds at this point in time. Would they still be raiding? Have many players burned out? At that level, it seems to me that players would eventually just get… bored. There’s nothing else left to do in the PvE scene until there are new bosses available.

Then again, I think that is a different mentality altogether. I know I’d like to experience it once but I also know I could never sustain the energy or the time required.

Cataclysm Loses its 2 Biggest Selling Points

There’s been a press release announced just minutes ago and if you want to skip the news, then you’ll want to skip out on this.

Personally, I think the loss of Path of the Titans and Guild talent trees were done mostly to shave off development time. Either that, or it just wasn’t working out quite well as the developers had hoped.

Path of the Titans – Gone!

• Path of the Titans has been scrapped and will not be implemented.
• Instead Blizzard will focus on improving the glyph system, as they feel it didn’t quite hit the intended goals in Wrath.
• Glyphs will now be available in 3 categories: Major, "Medium" (PH name) and Minor.
  • Major glyphs are core to each class and will be expected to be used to perform at maximum level.
  • Medium glyphs will be to provide "fun" alterations to abilities.
  • Minor glyphs will largely function as they do today.
• Based on the mockup shown, you’ll be able to have 3 glyphs of each type at level 85: Major, Medium and Minor.
• The glyph UI will now display all of the glyphs available to your class, even if you haven’t learned them yet, to the right of the section where you apply your glyphs.
• Blizzard wants to make glyphs permanent so you don’t have to carry a stack of them around. Simply learn the glyph and then you can swap it whenever you want.

I’m a little disappointed by this largely because I think Path of the Titans had so much potential for the game. Instead, what is going to happen now is that the current glyph system is going to see some additions. Another layer of glyphs means additional customization options for our characters. I liked the idea of going out on some journey to explore and discover ruins that fell under the deity that I followed.

As for the glyph, I’m curious as to what is meant by “fun” alterations. Perhaps something like this?

Major: Prayer of Healing heals an additional 20% of its initial heal over 6 seconds.
Mild: If a target hit by Prayer of Healing gets healed to full, your spellpower is increased by 5% for the next 9 seconds
Minor: Raiditude no longer requires Candles.

It also sounds like Scribes are finished.

Guild talent system – Gone!

Guild Leveling

• There are 25 levels in total.
• Guild talents are not going to be implemented.
• Instead, guilds will be automatically rewarded with perks.
• Each time a guild levels up they will receive a perk.
• Guilds gain experience through a member participating in dungeon or raid boss kills, winning rated battlegrounds, completing quests or unlocking guild achievements.

Other than the removal of talents, there is nothing new here. It sounds like eventually, every guild will have access to the same number of perks. I’ve got some mixed feelings on this a bit largely because guild talents were another way for GMs to set their guild apart. On the other hand, it also meant that guilds could either be PvE or PvP guilds, and not necessarily both which ran contrary to their philosophies on accessibility.

I’m contemplating a pros and cons post with the rest of the WoM crew here about that very topic.

When I see the word “perk”, my brain shifts to Call of Duty mode. Oh well. No changes to the method by which guilds can gain experience. 

Guild Rewards

• Guild currency has been scrapped.
• Guild rewards will be unlocked by completing guild achievements.
• Rewards will be purchased with gold, and anyone in the guild can purchase the reward once it’s unlocked.
• Examples: mounts, tabards, heirlooms.
• Guild mounts will have a flag attached to them that displays the guild’s emblem.

I suppose we’ll be using guild bank money to make the appropriate financial decisions. Riding around a Gryphon with our guild emblem on a flag does sound kind of cool though. Guild rewards sound like another way for guilds to set theirs apart from others. What’s unique is that guild rewards aren’t technically considered raid progression or anything like that. Actually, we won’t know until we know what the achievements actually are yet.

One possible unforeseen side effect? Gold farmers won’t just be selling WoW gold or accounts anymore. Selling guild names and achievements could be another product we’ll be seeing on the virtual black market.

Guild Reputation

• This is a newly announced feature; players will gain reputation with their guild similar to how other reputations work in the game.
• As you contribute to the guild by completing quests, killing bosses, winning rated BGs or completing guild achievements, you will gain reputation.
• The best guild rewards will require having exalted reputation with your guild.
• Guild reputation is on a per-character basis, so you’ll have to gain rep for each character you have in the guild before you can buy rewards with it.
• Reputation is not wiped immediately upon leaving or being removed from the guild; this is to prevent losing all your progress in the guild due to someone jokingly kicking you.

Years ago, players that signed on to join my guild were informed that they would have to grind Matticus rep. Now it appears it is a reality.

This does give incentive to players to actually do stuff in the guild so that everyone benefits as a whole.

Guild Achievements

• These will be integral to the reward and level systems. Completing one can unlock rewards as well as give the guild experience.
• Guild achievements are earned and owned by the guild, so once it has it, it never goes away — even if all members who participated leave the guild.
• Even classic raids will help level your guild. A new version of the classic raid meta will become available that guilds can complete.
• When viewing a guild achievement it will display the members who participated in earning that achievement.
• To earn a guild achievement you must have 7 of 10 or 20 of 25 players in the raid be members of your guild.
• There will be realm first achievements for guilds, as well as individual players.

Just when I thought I would never have to go back to take down C’Thun again. Looks like I may have to do it again just for the guild achievement and guild perk.

Guild Window

• The guild UI has received an overhaul and contains:
  • The guild xp bar and its current level.
  • An RSS-like feed of the latest news for the guild; boss kills, level milestones, etc.
  • Some news like major raid boss kills or level 85 will be "sticky" (this is determined by Blizzard) and will persist at the top of the feed for a while.
  • An upcoming events section that is a snapshot of your guild’s calendar.
  • The most recent perk the guild has earned, and the one for reaching the next level.
  • The guild reputation bar (this is specific to your character).
• The guild roster page has also been overhauled and now contains a professions display for each member.
• You will be able to click on profession icons and view the recipes a guild member has, even while they’re offline.

What would be cool is if this guild information can be parsed and echoed into blogs and other areas. Great tool with which we can show off what our guilds have done. The ability to inspect and view what guild members can craft has been a long time coming.

All in all, I’m not completely let down by the announcement. After thinking about it and examining it more from other angles, it sounds like the ideas are still there. It’s just the methodology that will end up being different.

How about you guys? Not happy with the loss of Path of the Titans or Guild Talent points?

Edit: On a completely unrelated note, I’m currently looking for an Elemental Shaman, or a Holy Pally for my guild. Even if you’re not the class or spec but would still like to raid, go ahead and apply anyway.

Lodur’s Week In Review

A couple weeks ago we heard that AVR/AVRE has an expiration date. Simply put the addon just did too much by allowing a player to draw essentially in 3D on top of the in game environment. This really drove home how much players respond to visual cues. However not everyone is a visual based player. How about those that rely on sound for their notifications?

I started thinking about this last week. I have been using Deus Vox Encounters as my boss mod of choice for a little bit and have grown pretty accustomed to it. Last week though, new requirements for a particular fight called for BigWigs to be installed over any other boss mod. I’ll get into the why of that in just a second. Making this switch really clued me in to how much I actually draw from audio cues. As a healer, and a raid officer, my attention is always in a thousand different directions at once. My own healing, watching where I’m standing and paying attention to the boss fights, but also watching all my healers and the other raider to make sure people are doing what they are doing. Even with screen flashes, and emphasized bars / buttons etc, I can miss things. Well let me be honest here, I WILL miss things. You can only divide your attention so much before it is spread too thin. DXE allowed for custom sounds for all major and most minor events, allowing me to play a different sound for an incoming Infest or a Pending Defile. This way I wouldn’t have to look for an alert, but rather just listen for a sound. I play with most of the in game sounds turned pretty low unless a specific encounter calls for something different, so it made it easy to add another layer of my awareness to playing.

Enter BigWigs. BigWigs has been a pretty common standard among raiders for a while now. The mod is pretty robust and allows you a lot of different choices in your notifications. The reason it became standard for raider was how it alerts you to defile. If you enable a mode called super enhanced, it will actually have a voice counting down the time to cast audibly. Some folks were having trouble with defile and moving away from it, so BigWigs enhanced mode was the answer, and to be honest I do really like that part of it.

This leaves me with two boss mods installed. I tried running this entire last week with only BigWigs and I just can’t do it. I tried, but all it did was make me realize how much I rely on those audio cues to keep my own rear alive while watching everyone else.  It does not have the same depth in the library of sounds that DXE does. Where I could literally have dozens of sounds in DXE, there is only a limited number in BigWigs. I tried adding new sounds by modifying the .lua files as well, but found that to be nigh impossible with BW, but it was something I’ve been able to do with DXE. So, for every encounter BUT LK, I use DXE. For LK I swap BigWigs on. Now if only DXE could do me a super enhanced countdown mode I’d be super super happy.

I’m sure you’re wondering what today’s post image has to do with my post.  This last week I realized exactly how much I love having a ret paladin and a boomkin in raid. I am a haste junkie, there is no denying it. I love the stat and its ability to give me 1.5 second (or lower) cast time chain heals. If you were to roll my character’s sleeves up, it is likely that you would find the tell-tale signs of haste abuse. Before we would rarely have one, and more commonly neither, but recently it has become much more common place to have both in our groups. Improved Moonkin Form gives all players in range of the aura 3% haste as does Swift Retribution these stack as a multiplicative effect with Wrath of Air Totem. With my current haste total, either of these combined with the totem pushes me to the haste cap, and let me tell you it is addicting. The added bonus for me is that our fairly recent new hire and boomkin Friskme is one heck of a guy. Good sense of humor, good numbers, knows how to handle himself in a fight, and as of recent has become my corner buddy on BQL and the sparkle council. We’ve gotten used to each others movements during the encounters and know exactly how to shift around each other without vocalizing. Also, he’s damn fast on the innervate button when I need it, and that makes me happy. I’ve always enjoyed the company of the druids in <Unpossible>, and Frisk fits right in.

Last but not least, for those of you who don’t follow me on Twitter, I have had a wonderful idea for a new project that a lot of people seem to be behind. Come Cataclysm I’m starting a fun guild up as a side project. No, I’m not leaving Unpossible, that will always be my home. Instead the guild I want to make will be more fun and casual with a slight character quirk. I’ll get more into it at a later date, but for now I need your input. There have been several choices as to where to start this little party, and so far there are 4 major contenders.

So if you think I should start it up on one of those please feel free to vote on it. If you think I should start it on a different server, vote for other and let me know what realm and why in the comments.

Well that’s it for this past week, how about you? Do anything fun? Find out anything interesting?

Special thanks to @immamoonkin for this week’s article image. Thank you!

Guild Survival Guide: How to Apologize

You screwed up big time. You’ve infuriated a good number of people. Whatever it is, you made a mistake and you need to own up to it.

The problem?

You’ve never really apologized to anyone in a game before. Something I’ve noticed when playing online video games is that egos can get in the way of someone apologizing. GMs and officers screw up. We’re not perfect and we do make mistakes. The least we can do is own up to it.

Step 1: Figure out what they want to hear

Do you know how you offended them? Are your listeners justified in how they feel if you were in their position? Keep in mind what would be going on through their head when deciding your respond.

Step 2: Has it been a long time?

The intensity of the resentment will scale depending on the length of time they’ve waited for you. That means your apology will need to scale accordingly.

Step 3: Can it be made up?

It sounds cheesy, but see if there’s some way you can make it up to them. Try offering up some gold or buying them a gift. Offer to run them through an activity like an instance or a quest. If all else fails, you can’t go wrong when asking “Is there anything I can do to help you feel better about this?”

Step 4: Go full audio

A lot of communication and meaning is lost when typing messages to other people. At the very least, if you’re apologizing over a voice program, your sincerity and tone can help add to the strength of your message.

Step 5: Be sincere and straight to the point

“Look, I screwed up. I’m sorry. What I did was wrong. I know I can’t really make up for what happened but I will take full responsibility for it. This might not make up for it, but it would mean a lot if you’d accept this item/gold/activity from me. It’s a minor gesture, true. You’re pissed and I get it. I will do my best to make sure it won’t happen again. If there’s anything else I can do to make things cool between up, please let me know.”

Step 6: Give them the opportunity to speak

Don’t say anything and give them their chance to say something. Listen and don’t offer up any excuses or explanations for why you did the things you did unless you’re asked to. Once they’re done saying their peace, apologize again.

It might not fix everything. The apology might even get rejected but at least you’ve shown the willingness to take responsibility for your screw ups. It is up to them whether or not to accept and you have to be prepared for the worst case scenario. If that player was a big asset to you and your guild, they might just leave over such a grievous offense. You can’t win every battle.

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